IBM Support

Enhanced Customer Data Repository (ECuRep) - Prepare data (IBM i)

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Prepare data for IBM i

There are three basic steps that need to be followed in order to prepare your IBM i data.

  1. Gather diagnostic data.
    • IBM Support will inform you what diagnostic data is required.
    • IBM Support will provide you with an IBM My Support (CSP) case number ( TS<xxxxxxxxx> ). Please record this number.
  2. Compress data
    • All diagnostic data delivered electronically to IBM must be in a compressed or packed format following the IBM file naming convention. Use the IBM file naming convention as shown below. This will be provided to you by IBM Support.
      • All diagnostic data delivered electronically to IBM must be in fixed binary format.
      • OS/400 or IBM i users should compress the file to be transferred using the create save file (CRTSAVF) function.
    • File naming convention: TSxxxxxxxxx.yyy.zzz
    • Example: TS673443123.sampledata.savf
    Field Description Sample
    TSxxxxxxxxx Case number TS673443123
    yyy Short description of the file sampledata
    zzz File type savf
  3. Send data
    • Send data to IBM using the most appropriate method. The preferred method is HTTPS or the Java utility IBM SDDUU.
    • IBM Support will inform you what directory to use.
    • You can use either OS/400 or IBM i command line or transfer the data using your workstation.

Delivery via OS/400 or IBM i command line

Use the following instructions to transfer your data to our FTP server from the OS/400 or IBM i command line:

NOTE: The instructions below do not include steps which may be necessary to pass through a firewall or proxy server.

  1. From the OS/400 or IBM i command line, enter: ftp RMTSYS(ftp.ecurep.ibm.com)
  2. At the USER: prompt, enter: anonymous
  3. At the password prompt, enter: your_email_address (e.g., your_user_id@company.com)
  4. At the Command: prompt, enter: cd toibm/os400/
  5. At the Command: prompt, enter: bin
  6. At the Command: prompt, enter: put qt.trace.a 11111.222.724.qt.trace.savf
  7. At the Command: prompt, enter: quit

Delivery via a workstation

Use the following instructions to download your prepared data to your workstation using File Transfer Protocol (FTP) from the command line.

NOTE: The instructions below do not include steps which may be necessary to pass through a firewall or proxy server.

  1. Download the data from your OS/400 or IBM i system to your workstation. Important: always use binary for the download or upload.
  2. From the C:> prompt, enter: receive your_data_at_os400 your_data_at_the_workstation (binary)
  3. From the C:> prompt, enter: ftp ftp.ecurep.ibm.com
  4. At the USER: prompt, enter: anonymous
  5. At the password prompt, enter: your_email_address (e.g., your_user_id@company.com)
  6. At the Command: prompt, enter: cd toibm/os400/
  7. At the Command: prompt, enter: bin
  8. At the Command: prompt, enter: put your_data_at_the_workstation
  9. At the Command: prompt, enter: quit

Additionally, you can use "zip" to compress your data. Please change the file name to reflect the zip. Example: xxxxx.bbb.yyy.zip.

Related links

[{"Type":"MASTER","Line of Business":{"code":"","label":""},"Business Unit":{"code":"","label":""},"Product":{"code":"ECUREP","label":"ECuRep notice"},"ARM Category":[],"Platform":[{"code":"PF025","label":"Platform Independent"}],"Version":"All Versions"}]

Document Information

Modified date:
06 March 2025

UID

ibm10739605

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