IBM Support

ECM (Enterprise Content Management) Support Monthly Newsletter (DEC 2023)

Newsletters


Abstract

The ECM Support Monthly Newsletter is your trusted source of support news, including useful tools, important product updates and fixes, upcoming key support dates, top technotes, and more.

Content

Thank you for choosing IBM ECM products. Our worldwide team of support experts is committed to helping you get the most value from your investment in IBM software, hardware, and services. 

This newsletter provides a snapshot of relevant support information for your product, including news, recent technotes, and education resources. You are receiving this newsletter because you previously contacted technical support or subscribed to My Notifications. We hope you find the content in this newsletter useful in the proactive support and maintenance of your IBM product. 

New Released MicroTV

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The old YouTube channel "ECM Support" was discontinued.  If you would like to view any MicroTVs for ECM, use the playlist "IBM Helps".
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Recently released Micro TV -- five minutes short videos to understand product better!
 
  • Stand-alone FileNet Container Installation and Configuration on K8s, Part 1: High level overview
 
  • Stand-alone FileNet Container Installation and Configuration on K8s, Part 2: Ansible Playbook
 
  • Stand-alone FileNet Container Installation and Configuration on K8s, Part 3: Prerequisites
 
  • How to skip deleting content from a source storage area in FileNet 5.5.9
 

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ECM Notification & Heads-up
Support schedule for Content Platform Engine and IBM Content Navigator
https://www.ibm.com/support/pages/node/6474273
Advanced Support
FileNet Image Services 4.2 end of support date is not declared
How to subscribe to the notification for ECM Support Monthly Newsletter?
https://www.ibm.com/support/pages/node/567917
Limited support might be available through our Continuing Support program.  Impacted Customers are encouraged to plan accordingly.   See this Withdrawal Announcement Letter or FixCentral for details.  Details about Continuing Support can be found in this announcement.

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New Product Releases
Recently released software versions and updates

CP4BA
  • IBM Cloud Pak for Business Automation 23.0.1  Interim Fix 4
Daeja
Navigator
  • IBM Content Navigator 3.0.14 Interim Fix 3

Recently released important technotes

  • Cloud Pak for Business Automation:
Cannot upload documents greater than 2GB using a Business Automation Navigator container in a Cloud Pak for Business Automation deployment
Fix list for Cloud Pak for Business Automation 23.0.2
  • FileNet Content Platform Engine:
Providing a Java Runtime (JRE) for installing and using FileNet Content Manager or IBM Content Foundation 5.5.12
Providing a Java Runtime (JRE) for installing and using FileNet Content Manager or IBM Content Foundation 5.5.11
Configuring Unix Servers to use the FileNet Content Manager and IBM Content Foundation Configuration Manager in GUI Mode
FileNet Content Manager and IBM Content Foundation Configuration Manager logs are not created in the user.home directory
Configuration Manager generates a null pointer exception if a save request is made before performing any Content Platform Engine configuration tasks
FileNet Content Manager and IBM Content Foundation Configuration Manager Profile Names Can Only Container Alphanumeric and Underscore Characters
FileNet Content Manager and IBM Content Foundation Configuration Manager user interface hangs on AIX servers
  • Navigator:
Providing a Java Runtime (JRE) for installing and using IBM Content Navigator 3.0.15 and later releases
Content Security Policy (CSP) Enhancements for Safe & Resilient Plugin Development
How to manually refresh the SSL certificate used by the IBM Content Navigator Windows Edit Service client
How to handle the IBM Content Navigator's Edit Service client SSL certificate expiration
https://www.ibm.com/support/pages/node/6123603
Migrating Legacy Classic Theme into the latest Container version of IBM Content Navigator

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Frequently Used Links
 
Most useful links for customers
  • Fix Central (where to download fix packs)

https://www.ibm.com/support/fixcentral/

  • Product Lifecycle (when product reaches EOS)

http://www.ibm.com/software/data/support/lifecycle/index.html

  • Worldwide Contact list (phone number list to reach IBM Support worldwide)

https://www.ibm.com/planetwide/

  • Software Compatibility Reports (where to check the compatibility of your environment):

http://www.ibm.com/software/reports/compatibility/clarity/index.html

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Contact us
IBM ECM AP Support team continues to create MicroTV (short videos) about ECM products this year. If you have any interesting or questions after reviewed each MicroTV, please leave comments.

Welcome to call our toll free number to seek help from IBM technical support staff. You can also submit a service request (SR) online.


Also, find us by subscribing to our WeChat account:

IBM ECM AP Support

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Document Information

Modified date:
15 January 2024

UID

ibm17104399

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