IBM Support

IBM Power: What to expect when requesting or needing IBM Services assistance while working with IBM Support (applies to AIX, HMC, IBM i, PowerHA, PowerVM, Power Systems)

Question & Answer


Question

Cause

IBM Remote Technical Support is staffed and trained to provide quality and timely technical support on IBM's most current products and release levels within the scope of support topics listed in the IBM Support Guide:

 



How technical questions (Q&A) are handled by IBM Support
https://www.ibm.com/support/pages/node/796206
 

 

IBM understands that clients may need additional assistance for activities that are beyond the scope for what IBM Support can provide. Examples of commonly requested services based activities include:

 
 
  • The activities listed as "beyond the scope" for technical support in the IBM Support Guide
  • Support for "End of Service" product releases or products no longer eligible to receive support
  • Migration and implementation planning
  • Implementation assistance
  • Custom and in-depth workload analysis, performance analysis and tuning recommendations of solutions and infrastructures
  • System or data recovery assistance
  • In-depth root cause analysis (RCA) requests not associated with product defects
  • Development and debugging of custom programs and scripts
  • System or infrastructure health check
  • Hands on assistance, participation, or monitoring of system administrative tasks during maintenance windows
  • Hands on, or step by step, or in-depth assistance and instructions to complete common and advanced system administrative tasks
  • Analysis or assessment of security scan reports
  • Cyber-Security threat/incident analysis, Other security and vulnerability risk assessments
  • Planning and hands-on implementation of custom security controls and configuration
  • Customized solution documentation (e.g., planning guide, migration guide, implementation guide, business risk assessments, vulnerability reports)
  • In-depth infrastructure or architectural reviews, planning, migration, and performance and health checks
  • General consulting

 

 

To proactively help IBM clients quickly engage the correct teams in IBM who can assist with their activities, IBM Remote Technical Support will work to transition the situation to IBM Services or refer clients to their preferred IBM Business Partner to provide customized and hands-on product specific assessment and assistance.

 
 

IBM Services has experts trained across multiple project management and technical disciplines to help clients be successful. For clients interested in additional service options, IBM has a 100,000+ business partner community ready to help clients.

 
 

With multiple services options available, you should contact your local IBM sales (account) representative to discuss your business requirements, choose the services team that best fit the business needs, and assist with engaging that services team. 

 
 

Refer to the following online documentation about IBM Services and IBM Business Partners:

 
 

IBM Power Server Services

IBM Security, Cyber-Security, and Security Incident Services

IBM Services

IBM Business Partners

IBM World Wide Directory

 

 

 

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Document Information

Modified date:
17 February 2026

UID

ibm17029780

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