IBM Accelerated Value Program

IBM Accelerated Value Program

Minimize risk, improve productivity and optimize your software with designated technical experts.

What is the Accelerated Value Program?

Included within IBM Preferred Care, the IBM Accelerated Value Program (commonly referred to as "AVP") is a premium suite of offerings that lets you customize the support services to help you succeed. The program pairs your department or organization with assigned experts who build a deep understanding of your overall environment and its evolution. By providing a designated focal point for your support needs, and proactively identifying improvements for your environment and staff, these experts help you minimize production downtime, deploy faster, operate smoother, and plan for the future.

IBM Accelerated Value program experts:

  • Anticipate issues, by helping you avoid pitfalls and minimize problems when you are adopting or upgrading software.
  • Advise your team, by providing content and expertise tailored to their skills and to your environment.
  • Act as trusted advisors, by assisting you with critical events and providing you personalized reports.

To qualify for the Accelerated Value Program, you will need an active Software Subscription and Support contract with any of the supported AVP products. Contact us with any questions, or to make a purchase.

What We Offer

What we offer

We build your Accelerated Value Program contract to specifically meet your needs and price point, by creating a combination of services to address:

  • Growth and integration
  • Business technology needs
  • Environment service levels
  • Application development
  • Operational impacts
Proactive Support
  • Planning of tailored upgrades or migrations
  • Deployment planning and progress management
  • Potential problem identification and risk prevention
  • Early notification of potential critical situations
  • Expertise and advice on implementing best business practices
  • Enhancement of your team's skill set with personalized and relevant technical information

Results in minimized risk and optimized software

Knowledge and Skill Sharing
  • On site technical activities
  • Staff coaching, workshops and guidance
  • Invitations to remote briefings, skills summits and planning

Results in improved productivity

Single point of contact
  • Problem management
  • Priority escalation
  • Report management on support issues
  • Trend analytics

Results in increased ROI

Ultimately, IBM Accelerated Value Program allows you to drive maximum value from your IBM Software with proven, quantifiable results.

Key Features

Key features

Accelerated Value Leader

An assigned Accelerated Value Leader will serve as your single point of contact within the IBM support organization, managing your support relationship across IBM for your covered IBM software. Your Accelerated Value Leader will also provide information on the future direction of IBM software.

Accelerated Value Specialist

An assigned technical expert skilled in specific product areas who provides technical advice, overall environment proactiveness, skill sharing, diagnostic coaching, assistance with migrations, upgrades, key projects and recommendations for managing your IBM software.

On-Site Days

An Accelerated Value technical expert will travel to your site to perform on-site services for short-term engagements to assist with skills development and/or event management related to the IBM software in your environment.

Emergency On-Site Days

An Accelerated Value technical expert will dispatch within 24 hours to your site to perform diagnostic work on a critical Severity 1 incident.

Knowledge Sharing Activities

We have developed a collection of activities in the form of knowledge sharing events, for you our Accelerated Value customers, to increase your understanding of IBM Software products. Our knowledge sharing events will help with best practices, proactive problem avoidance and promote operational management guidance.

Personalized Technical Information

The IBM Accelerated Value Program provides you with first access to technical information through your assigned Accelerated Value technical experts.

Supported AVP products

Access and Identity Manager

  • IBM Directory Integrator (IDI)
  • IBM Security Access Manager (ISAM)
  • IBM Security Identity Manager (ISIM)
  • Tivoli Federated Identity Manager (TFIM)
  • Tivoli Access Manager (TAM)


API Management

  • API Connect
  • API Management
  • API Management on Cloud

Application (AppScan)

Asset Management

  • Maximo


  • Tivoli Application Dependency Discovery Manager (TADDM)
  • Tivoli Integration Composer
  • Tivoli License Compliance Manager
  • Tivoli System Automation
  • Tivoli Usage and Accounting Manager
  • Workload Automation
  • Workload Scheduler

Big Data

  • Big Insights
  • IBM InfoSphere Streams

Business Process Manager and Decision Improvement

  • Business Process Manager
  • Business Process Manager Tools and Add-Ons
  • WebSphere Business Compass, Modeler, Rules Base
  • WebSphere Business Monitor
  • WebSphere Decision Center
  • WebSphere Decision Server
  • WebSphere Enterprise Service Bus
  • WebSphere ILOG Decision Validation Services
  • WebSphere ILOG JRules
  • WebSphere ILOG Rule Team Server
  • WebSphere ILOG Rules Solution
  • WebSphere Lombardi
  • WebSphere Process Server
  • WebSphere Operational Decision Management (ODM)

Cast Iron

  • WebSphere Cast Iron Hypervisor Edition
  • WebSphere Cast Iron Live
  • WebSphere DataPower Cast Iron Appliance XH40

Cognos Analytics

  • Watson Analytics
  • SDK/APIs Cognos BI


  • DataPower Gateway
  • DataPower Integration Appliance

Data Security (Guardium)

DB2 for UNIX, Linux, and Windows

DB2 for z/Series

EndPoint Manager

  • BigFix
  • IBM EndPoint Manager (IEM)
  • License Metric Tool
  • MaaS360
  • MobileFirst Protect

Financial Operations

  • Financial Transaction Manager
  • IBM Payment Director
  • IBM Check Processing and Capture System
  • WebSphere Front Office

Hybrid Connectivity (MQ)

  • MQ File Transfer
  • Advanced Message Security
  • MQTT
  • WebSphere MQ
  • Message Services Client for .NET
  • IBM Messaging Extension for Web Application Pattern

IBM Atlas

  • Atlas eDiscovery
  • Disposal/Governance Management
  • Global Retention Schedule

IBM Cloud Orchestrator

  • IBM Cloud Orchestrator
  • IBM Cloud Orchestrator Enterprise
  • IBM SmartCloud Control Desk
  • IBM SmartCloud Orchestrator
  • IBM SmartCloud Orchestrator Enterprise

IBM Content Foundation/FileNet Content Foundation

  • FileNet
  • Case Manager
  • Content Collector
  • Daeja ViewONE (standalone)
  • Enterprise Records
  • IBM eDiscovery Analyzer/Manager

IBM Content Management

  • Content Manager
  • Content Manager OnDemand
  • Case Manager
  • Content Collector
  • Enterprise Records
  • IBM eDiscovery Analyzer/Manager

IBM Context Computing

  • Global Name Management
  • Entity Analytics

IBM Curam

IBM Datacap

IBM Emptoris

IBM Integration Bus (IIB)

  • IBM Integration Bus (IIB)
  • IBM SOA Policy
  • WebSphere Service Registry and Repository (WSRR)

IBM Smart Analytics System Business Intelligence Software

IBM PureData System for Operational Analytics

IBM PureData System for Transactions

IBM Social Business Software

  • IBM Connections
  • IBM Docs
  • IBM Sametime
  • IBM Quickr

IBM Spectrum Storage

  • Spectrum Control
  • Spectrum Storage
  • Spectrum Protect

IBM Sterling Configure Price Quote

IBM Sterling Fulfillment Suite

IBM Sterling Order Management

  • IBM Sterling Order Management
  • IBM Sterling Drop Ship
  • IBM Sterling Always in Stock
  • IBM Sterling Call Center and Store
  • IBM Sterling Sensitive Data Capture Server
  • IBM Sterling Business Intelligence

IBM Sterling Supply Chain Management

  • IBM Sterling Warehouse Management
  • IBM Sterling Supply Chain Visibility
  • IBM Sterling Vendor Compliance
  • IBM Sterling Supplier Portal

IBM StoredIQ

  • StoredIQ
  • StoredIQ for Legal

IBM WebSphere Transformation Extender

Information Server

  • DataStage
  • QualityStage

ILOG Optimization

  • Cplex
  • ILOG


Intelligence Analysis

  • i2 Analyze
  • i2 COPLINK

Internet of Things Continuous Engineering

  • Rational Quality Manager
  • Doors Next Generation and legacy RRC
  • Rational Method Composer
  • Rational Team Concert
  • (Includes support for JTS - Jazz Team Server, DCC - Data Collection Component, JRS - Jazz Reporting Server)

Internet of Things Systems Engineering

  • Rational Rhapsody with Design Manager
  • Rational Engineering Lifecycle Manager (Lifecycle Integration Adapter)
  • Rational Publishing Engine

Marketing Software

  • Campaign
  • Contact Optimization
  • Distributed Marketing
  • Interact
  • Interact Advanced Patterns
  • Leads
  • Marketing Operations
  • Opportunity Detect
  • Unica

Master Data Management

  • Initiate
  • IBM WebSphere Customer Center

Messaging and Collaboration

  • IBM Domino/Notes
  • IBM Verse
  • IBM Sametime
  • IBM Expeditor
  • IBM iNotes
  • IBM Notes Traveler


  • MobileFirst Foundation
  • MobileFirst Platform
  • MobileFirst Quality Assurance
  • Worklight

Now Factory

  • Now Factory
  • Cognos Disclosure Management (CDM)

Omni Channel Merchandising


  • Netcool products
  • Omnibus and Network Management
  • Integration Development Kit
  • Prospect Core
  • Tivoli Analytics
  • Tivoli Business Service Manager (TBSM)
  • Tivoli Network Manager
  • Tivoli Omnibus Integration Development Kit
  • Tivoli Workload Scheduler


Performance Mgmt.

  • Application Performance Management
  • Performance Analyzer
  • Tivoli Composite Application Management (ITCAM)
  • IBM Tivoli Management Framework (ITMF)
  • Tivoli Enterprise Management Server
  • Tivoli Enterprise Portal Server Tivoli Monitoring (ITM)
  • Tivoli LDAP
  • Tivoli OMEGAMON
  • Tivoli Universal Agent

Performance Management

  • Cognos Performance Management (CPM) & XBRL
  • FSR & XBRL
  • Clarity CPM
  • Controller
  • Enterprise Planning
  • TM1
  • SDK/APIs for TM1


  • SPSS


  • IBM PureApplication System

PureData System for Analytics

Rational Tools

  • Rational Application Developer
  • Rational Asset Manager
  • Rational Build Forge
  • Rational Change
  • Rational ClearCase
  • Rational ClearQuest
  • Rational Functional Tester
  • Rational Performance Test Server
  • Rational Rose
  • Rational Service Tester
  • Rational Software Architect Designer
  • Rational Performance Tester
  • Rational Synergy
  • Rational Test Workbench
  • Rational Test Virtualization Server

Replication (CDC)

  • InfoSphere Data Replication
  • Change Data Capture

Risk Analytics

  • Algorithmics, OpenPages

Security Intelligence (was QRadar)

Sterling B2B Integrator

  • Sterling Gentran Integration Suite
  • Sterling B2B Integrator

Sterling Managed File Transfer

  • Sterling Connect:Direct
  • Sterling Connect:Enterprise
  • Sterling Connect:Express
  • Sterling File Gateway
  • Sterling Certificate Wizard
  • Sterling Secure Proxy
  • Sterling External Authentication Server
  • Sterling Control Center
  • Sterling MQ File Transfer

Systems Mainframe Middleware

  • Service Management Suite on z/OS
  • System Auto on z/OS
  • Workload Scheduling (TWS) on z/OS
  • TDSz and SCA Log Analysis Insight packs for z/OS
  • Adv Storage Suite on z/OS
  • Asset Management – TADz on z/OS
  • zVM Tools - IISz Suite on z, etc.
  • CICS ISM Tools (DA, PA, CM, VT)
  • Solution Packs on z/OS
  • ICING products
  • IMS Tools on z/OS


Threat and Infrastructure Security

  • IPS

Unified Communication Software

  • IBM Sametime
  • IBM Connections Cloud


  • UrbanCode Build
  • UrbanCode Deploy
  • UrbanCode Release

WebSphere Application Server

  • WebSphere Application Server
  • WebSphere Application Server Hypervisor
  • WebSphere Application Server Network Deployment
  • WebSphere Extended Deployment Compute Grid
  • WebSphere Extreme Scale
  • WebSphere Virtual Enterprise
  • Liberty Core

WebSphere Data Interchange

WebSphere Commerce

WebSphere Partner Gateway

WebSphere Portal Server

  • IBM Web Experience Factory
  • Web Content Manager
  • IBM Forms
  • Everyplace
  • Mobile Portal Accelerator Content Manager
  • Digital Experience Manager
  • Content Accelerator
  • WebSphere Portal Server
  • Employ Experience Suite


For questions about purchasing the IBM Software Accelerated Value program, please e-mail Software Accelerated Value Program.

If product assistance is needed, please call your local support center or try the IBM Support Portal.

General IBM Corporate contact information can be found here.

Contact Us

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