Streamline the lending experience, boost customer service and ensure compliance
The mortgage lending process application from IBM Consulting™ incorporates the IBM Process Excellence Value framework that identifies process inefficiencies and assesses their impact on key lending metrics—loan approval rate, percentage cases for investigation, NPS rating, etc.—focusing on KPIs related to efficiency, compliance and experience. The results are actionable insights that can enhance customer retention rate, reduce customer acquisition cost and improve credit management and monitoring.
Key features
Measure the current performance of important lending process KPIs like approval rate, cycle time and application investigation rate with benchmarking, and drive fact-based actions to bridge performance gaps.
Help operational managers boost productivity and provide value added time for teams with analysis tool that minimizes manual rework activities. Provide insights across different parameters such as product type, channel of applications and mortgage type.
Enable the operations leader to establish tighter controls within the organization. Identify the overall rate of mandatory steps bypassed by product, channel, country, city or branch and identify the root causes. Take necessary actions and improvement initiatives.
Measure the NPS rating and customer query resolution rate, and perform deep dive analysis across locations, customer type or product types, to ensure continuous improvement and improved customer experience. Build trust, enable a competitive advantage, ensure compliance and enhance reputation.
Discover what suits your business needs.
Optimize your software product releases. Reduce the risk of incomplete or late releases and ensure high-quality standards while upskilling the team and boosting efficiency.
Improve incident lifecycle, identify KPIs, automate actions to maintain KPIs/SLAs and receive alerts on process health.
Evaluate lead gen results, measure costs and streamline processes across business units. Gain insights for optimized sales strategies and workflows.
Detect manual work, delays and long purchase fulfillment times. Tackle suboptimal experiences and optimize procurement spending for better results.