Boost sales efficiency, streamline workflows and increase ROI
IBM Process Mining streamlines the process of lead management through cash flow, while ensuring tighter compliance, by identifying issues and blocks in the pipeline. Improve profitability and revenue growth by improving lead conversion rates, reducing revenue leakage and enhancing performance against KPIs such as lead time and automation rate. This is achieved through the Process Excellence Value framework, which analyzes KPI performance and gaps across efficiency, experience and compliance.
Key features
Enable organizational leadership with an executive-level overview of the current performance against KPIs. Use metrics such as on-time delivery, lead conversion rate and revenue leakage and compare across industry benchmarks. This allows you to narrow your focus and act on the right KPIs.
A deeper analysis of average cycle times reveals the steps in the workflow which are responsible for the higher lead times.
Analysis of Net Promoter Scores reveals actions that could be taken to enhance customer retention.
Analysis reveals unrealized revenue by customer. Awareness of such leakages enables users to take action to resolve them.
Discover what suits your business needs.
Optimize your software product releases. Reduce the risk of incomplete or late releases and ensure high-quality standards while upskilling the team and boosting efficiency.
Detect manual work, delays and long purchase fulfillment times. Tackle suboptimal experiences and optimize procurement spending for better results.
Simplify lending processes, reduce loan times and eliminate customer paperwork, improving their experience.
Improve incident lifecycle, identify KPIs, automate actions to maintain KPIs/SLAs and receive alerts on process health.