IT service management for ServiceNow from IBM Consulting™ leverages the IBM PEX Value Triangle framework to improve the entire incident lifecycle, from monitoring performance to action flows. Take proactive measures, optimize IT efficiency and improve user experience with intelligent workflows. Get access to KPI metrics, dashboards, automated alerts and notifications, intelligent automation, workflow automation and what-if analysis tools.
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Key features
Discover what suits your business needs.
Optimize your software product releases. Reduce the risk of incomplete or late releases and ensure high-quality standards while upskilling the team and boosting efficiency.
Detect manual work, delays and long purchase fulfillment times. Tackle suboptimal experiences and optimize procurement spending for better results.
Simplify lending processes, reduce loan times and eliminate customer paperwork, improving their experience.
Evaluate lead gen results, measure costs and streamline processes across business units. Gain insights for optimized sales strategies and workflows.