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Performance Data Summary

We report our corporate responsibility performance with various financial and non-financial metrics, or key performance indicators (KPIs), to help define and measure progress toward our goals.

Note: IBM did not employ an external agency or organization to audit this report. The metrics contained herein were generated using IBM's corporate accounting systems audited by IBM's internal audit staff.

Denotes Key Performance Indicator.

 

Employees

2005 2006 2007 2008 2009
Learning Investments Worldwide ($M) 648 682 622 648 490
Learning Hours Worldwide (M)* 18.0 19.6 22.3 23.2 25.5
Learning Hours per Employee 55 55 58 61 64
Employee Satisfaction (%) 65 67 69 67 69
Women in IBM Workforce (%)
Global Workforce 28.4 28.5 28.8 28.9 28.7
Global Executives 19.4 19.7 20.3 21.2 21.2*
Managers 24.9 24.5 24.8 24.5 24.6
Global Illness/Injury Rate
Total Number (per 100 employees)
0.35 0.32 0.30 0.27 0.27
Retiree and Employee On Demand Community
(Hours in thousands)
Asia Pacific 114.0 134.1 163.0 143.0 117.5
Europe, Middle East, Africa 274.0 283.5 210.2 175.2 155.3
Latin America 32.6 31.3 41.6 40.8 43.4
North America 1,244.8 1,263.3 1,303.0 1,170.1 953.6
Total registrations inception through 2009 was 146,892.
(Employees: 133,586, Retirees: 13,306)

*Data for 2008 has been revised.

 

Giving

2005 2006 2007 2008 2009
Global Corporate Contributions by Issue ($M)
K to 12 Education 55.6 49.4 41.7 45.4 44.0
Higher/Other Education 44.7 51.5 49.2 82.6 92.4*
Culture 11.2 12.3 11.9 10.5 5.7
Human Services 18.9 19.8 16.7 15.3 15.0
Health 9.7 10.6 4.6 4.0 4.2
Other 7.8 7.9 40.7 19.3* 19.9**
Environment 0.6 0.6 1.8 2.2 4.7
Total 148.5 152.1 166.6 179.3 185.9
Global Corporate Contributions by Geography ($M)
United States 103.0 95.7 91.8 94.6 77.1
Europe, Middle East, Africa 23.9 26.1 40.8 44.4 35.2
Asia Pacific 13.5 19.9 22.3 24.4 45.4
Latin America 4.5 6.4 8.1 12.5 19.8
Canada 3.6 4.0 3.6 3.4 8.4
Total 148.5 152.1 166.6 179.3 185.9
Global Corporate Contributions by Type ($M)
Cash 38.8 48.8 43.8 42.9 40.3
Technology 64.4 59.2 55.8 93.8 102.2*
Technical Services 45.3 44.1 67.0 42.6 43.4
Total 148.5 152.1 166.6 179.3 185.9
Employee Charitable Contribution Campaign (U.S.)
Amount Donated ($M) 34.6 34.7 35.1 36.1 36.1
Employee Participation Rate (%) 58 57 58 57 59
Recipient Agencies 12,104 12,315 14,035 17,430 17,532
Employee Charitable Contribution Campaign (Canada)
Amount Donated ($M) 3.6 3.4 3.3 3.0 3.0
Employee Participation Rate (%) 55 52 49 49 43
Recipient Agencies 1,246 1,275 1,323 1,150 1,373

* Includes 2009 Academic Initiatives software donations.

** Includes Community and Economic Development activity for SMB and Corporate Service Corps.

 

Environment

2005 2006 2007 2008 2009
Energy Conservation
Annual savings as % of total use—against annual goal of 3.5%
5.5 3.9 3.8 6.1 5.4
Renewable Energy Procured
% of total electricity use
2.7 7.3 8.5 8.6 11.3
CO2 Emissions
Metric Tons x 1,000
2,543 2,420 2,541 2,502 2,436
Product Energy Efficiency See IBM and the Environment Report*
Recycled Plastics
% of total plastic procured through IBM contracts for use in its products that is recyclate—against annual goal of 5%
8.0 11.7 10.6 10.3 13.2**
Product End-of-Life Management (% of total weight processed)
Recycled 47.8 51.4 52.0 54.4 54.3
Resold for Reuse 37.3 32.1 33.7 31.4 32.1
Reused 8.7 9.3 8.7 7.1 6.1
Waste-to-Energy 4.0 2.9 3.3 4.0 3.3
In Process 0.0 3.2 1.5 2.5 3.8
Landfilled and incinerated*** 2.2 1.1 0.8 0.6 0.5
Hazardous Waste Reduction
(Metric Tons x 1,000)
Indexed to output—against goal of continual reduction
-19.0 -8.1 -8.4 -10.9 8.4****
Nonhazardous Waste Recycling
% recycled of total generated—against goal of 67% (2005–2006) and 75% (2007–2009)
77 76 78 76 76
Worldwide Use of Chemicals††
(Metric Tons x 1,000)
Against goal of continual reduction
4.9 6.0 4.3 3.6 3.2
Water Conservation—Microelectronics Manufacturing
Savings as % of prior year’s use
3.7 2.3 4.1 2.4 3.2
5-year average against goal of 2% 7.2 7.0 6.0 4.6 3.1†††

* The IBM and the Environment 2009 Annual Report may be found at ibm.com/environment/annual/

** Data for 2005 has been revised

*** Against annual goal to not exceed a combined 3 percent of the total amount processed.

**** This increase was largely due to process changes during our transition to lower line width microprocessor technologies in our semiconductor manufacturing. Modifications have already been completed to reduce the waste generation relating to these changes.

Data for 2008 has been revised.

†† Included on the U.S. Toxic Release Inventory List, as defined by U.S. SARA Section 313 and PPA.

††† Annual water savings based on the water usage of the previous year and measured as an average over a rolling 5-year period.

Additional information on all of the above topics also may be found in the IBM and the Environment 2009 Annual Report.

 

Supply Chain

2005 2006 2007 2008 2009
Supplier Spending by Category
Services and General (%) 62 64 67 68 69
Production (%) 35 33 31 29 28
Logistics (%) 3 3 2 3 3
Services and General ($B) 23.2 23.2 25.0 26.1 22.6
Production ($B) 13.3 11.7 11.4 11.4 9.3
Logistics ($B) 0.0 0.9 0.9 1.0 0.9
Total ($B) 37.5 35.8 37.3 38.5 32.8
Supplier Spending by Location
North America (%) 40 42 43 39 39
Asia Pacific (%) 27 27 26 30 29
Europe, Middle East, Africa (%) 27 26 27 25 25
Latin America (%) 6 5 4 6 7
North America ($B) 15.2 15.0 16.0 14.9 12.8
Asia Pacific ($B) 10.1 9.7 9.8 11.4 9.4
Europe, Middle East, Africa ($B) 10.1 9.2 9.9 9.8 8.1
Latin America ($B) 2.1 1.9 1.6 2.4 2.5
Total ($B) 37.5 35.8 37.3 38.5 32.8
Total U.S. Spending (First Tier) ($B)
Projected 13.0 12.8 12.5 12.0 12.6
Actual 12.4 12.7 12.6 12.5 10.9
Diverse U.S. Spending (First Tier) ($B)
Projected 1.2 1.3 1.3 1.3 1.5
Actual 1.2 1.3 1.4 1.5 1.3
Diverse Non-U.S. Spending (First Tier) ($M)
Projected 630 597 609 560 790
Actual 590 615 709 745 806
Initial Audits Completed (Cumulative) 200 317 450 553 600
Number of countries in which audits are conducted 6 7 12 15 18