How to troubleshoot problems in OMEGAMON for Storage on z/OS

This section provides a sequential list of questions to help you troubleshoot problems with OMEGAMON® for Storage on z/OS®. By answering these questions, you might be able to determine the source of problems and identify solutions.

1. Does the problem seem to be caused by or related to the monitoring agent?

2. Has required maintenance been applied?

3. When does the problem occur, or how does the problem occur?

4. Can trace logs reveal details about the problem?

5. Can more focused trace logs reveal more details about the problem?

6. Is there documentation for the problem that the logs reveal?

7. Is the problem solved?

Pursue answers to the following questions as described here: