Troubleshooting product-specific issues

Overview
In troubleshooting for OMEGAMON for Storage on z/OS, you start with a symptom, or set of symptoms, and trace them back to their cause. Troubleshooting is not the same as problem solving. However, during the process of troubleshooting you might obtain sufficient information to enable you to solve a problem. In some cases, you cannot solve a problem after determining its cause. For example, a performance problem might be caused by a limitation of your hardware. However, in the following situations, troubleshooting can lead to problem solving:

How to troubleshoot problems in OMEGAMON for Storage on z/OS
This section provides a sequential list of questions to help you troubleshoot problems with OMEGAMON for Storage on z/OS. By answering these questions, you might be able to determine the source of problems and identify solutions.

Sources of troubleshooting data for OMEGAMON for Storage on z/OS
The primary troubleshooting feature is logging. Logging refers to the text messages and trace data generated by the software. Messages and trace data are sent to an output destination, such as a console screen or a file.