Overview

In troubleshooting for OMEGAMON® for Storage on z/OS®, you start with a symptom, or set of symptoms, and trace them back to their cause. Troubleshooting is not the same as problem solving. However, during the process of troubleshooting you might obtain sufficient information to enable you to solve a problem. In some cases, you cannot solve a problem after determining its cause. For example, a performance problem might be caused by a limitation of your hardware. However, in the following situations, troubleshooting can lead to problem solving:

  • End-user errors
  • Application programming errors
  • System programming errors, such as in resource definitions

Troubleshooting overview

This chapter describes the troubleshooting process and provides summary descriptions of the logs that provide essential troubleshooting information:

Troubleshooting tips

These chapters describe common problems that can occur with OMEGAMON for Storage on z/OS and available workarounds. These problems are grouped into the following categories:

Note: IBM Tivoli Monitoring Troubleshooting Guide, GC32-9458 provides information about problems and workarounds for the basic components of IBM Tivoli Monitoring.

Other sources of troubleshooting information

Consult the following resources for additional help with troubleshooting:

Parent topic: Troubleshooting product-specific issues