General troubleshooting for the OMEGAMON XE Monitoring Agent on z/OS

Service information about the distributed components of Tivoli® Management Services and service tasks common to both distributed and z/OS® environment is documented in IBM® Tivoli Monitoring Troubleshooting Guide. That book also explains diagnostic tools and setting up tracing for the various distributed components of Tivoli® Management Services.

This section provides an overview of service information that you must collect about a z/OS monitoring agent and instructions for setting traces and collecting logs for your own use and to forward to IBM Software Support. These topics are covered:

• Troubleshooting flow for an OMEGAMON® XE Monitoring Agent on z/OS
• Determining whether the problem was caused by an OMEGAMON XE Monitoring Agent on z/OS
• Setting up a trace for an OMEGAMON XE Monitoring Agent on z/OS
• Understanding and using RAS1 logs
• Capturing z/OS logs to send to IBM Software Support