Support information

If you have a problem with your IBM® software, you want to resolve it quickly. This section describes the following options for obtaining support for IBM software products:

Using IBM Support Assistant
Obtaining fixes
Obtaining PTFs (Program Temporary Fixes)
Receiving weekly support updates

Using IBM Support Assistant
The IBM Support Assistant is a free, standalone application that you can install on any workstation. You can then enhance the application by installing product-specific plug-in modules for the IBM products you use.
Contacting IBM Software Support
IBM Software Support provides assistance with product defects.
Determining the business impact
Before you contact IBM Customer Support, assess the severity level of the problem that you want to report.
Describing problems and gathering information
You provide as much information as possible about problems that you report to IBM Software Support.
Submitting problems
You can submit your problem to IBM Software Support in one of two ways: