3. When does the problem occur, or how does the problem occur?

Note: During this step, you might review the cross-referenced documentation and fail to recognize a solution to your problem. The remaining steps of this process help you understand the problem better and find documented solutions that are not obvious at first.

Problem area:	Refer to: *
Install, configure agent	Chapter 3, Troubleshooting installation and configuration *
Data collection	Chapter 4, Troubleshooting data collection * Tips regarding the collection of diagnostic data Collection of monitoring data Generation of data reports Long-term historical data reports
Performance issues	Chapter 5, Troubleshooting performance issues *
Error conditions	Chapter 6, Troubleshooting error conditions
Specific product features	Chapter 7, Troubleshooting specific product features * Product features include Dataset Attribute Database.

* If the cross-references in this step do not provide solutions to your problem, go to Step 4. Can trace logs reveal details about the problem?.