1. Does the problem seem to be caused by or related to the monitoring agent?
Note: Avoid a basic problem with OMEGAMON® for Storage on z/OS®
by understanding the basic product architecture, as described here. The OMEGAMON for Storage on z/OS
monitoring agent must report to a local Tivoli® Enterprise Monitoring Server that is installed and configured in the same z/OS address
space. The local server for each agent must report to a hub server. The hub server
can be running on any supported system. (If located in a z/OS system,
the hub server can also act as the local server for a specific monitoring
agent.)
| Your answer: | Do this next: |
|---|---|
| No | Refer to IBM® Tivoli Monitoring Troubleshooting Guide. This document helps you resolve problems beyond a specific monitoring agent, such as problems with the Tivoli Enterprise Portal and problems with historical reporting. |
| Yes | Go to Step 2. Has required maintenance been applied?. |
Do not worry if you cannot answer this question with certainty at this stage. Later in this process, you generate trace logs that can pinpoint the source of a problem.