Transforming outdated outsourcing into a leading-edge advantage

Target Group is a leading business process outsourcing (BPO) provider serving clients across financial services, government, insurance and other sectors. As the company’s client base grew and workloads intensified, their legacy IT infrastructure began to show signs of strain. The systems struggled to meet rising performance demands—raising the risk of downtime, slower processing and potential security vulnerabilities.

For a company whose reputation hinges on delivering secure, always-on services, this issue posed a serious threat. Target Group needed a modern, scalable infrastructure that could handle increasing demand, ensure high availability and meet stringent security requirements—all without disrupting ongoing operations.

With their upgraded infrastructure, Target Group now operates with significantly improved performance, uptime and security. The IBM Power platform’s “six nines” availability—99.9999% uptime¹—helps ensure uninterrupted service delivery, which is essential for clients who depend on continuous operations.

As a result, Target Group has:

• Increased client satisfaction through consistent workload availability
• Expanded service offerings and onboarded new clients with confidence
• Achieved 100% threat mitigation with advanced security features
• Reduced batch processing times by 40%
• Improved overall system performance by nearly 3 times

“Working with Target on this business-critical project has demonstrated the strength of our partnership with Target. We are delighted to have delivered this project on time, within budget and with minimal disruption to the business.” – Phil Hyams, Director of Global Sales, Recarta IT

Following the successful deployment of IBM Power10 platform, Target Group has launched 3 new proof-of-concept (POC) initiatives with IBM. These initiatives aim to build on the momentum of the initial transformation, exploring new opportunities to optimize performance, scalability and service delivery. The collaboration reflects Target Group’s confidence in IBM as a long-term innovation partner.

Target Group , a Tech Mahindra company, is a UK-based BPO and digital transformation specialist serving over 30 major financial services firms and public sector organizations. Target Group manages GBP 17 billion in assets and services 19 million customer accounts. With more than 45 years of experience, the company delivers Financial Conduct Authority (FCA)-regulated solutions that streamline operations and elevate customer experiences.

Recarta IT  is an award-winning IBM Business Partner specializing in the design, deployment and management of enterprise server and storage environments. With a global client base spanning over 300 organizations across financial services, manufacturing, public sector and retail, Recarta IT delivers business-critical infrastructure solutions with a focus on resilience, compliance and performance. The company is recognized for its deep expertise in hybrid cloud and AI workloads, supporting clients operating in a range of regulatory and geographic environments.