Looking for a faster and more efficient way to capture the “meat” of these discussions, Frankly.AI turned to watsonx.ai™, IBM’s next-generation AI and data platform. To test its effectiveness, the company brought in a team from IBM to co-create—with its own internal staff—a proof-of-concept (POC) solution. Its target: the transcripts of the New Zealand AI Forum, through which government agencies regularly convene to assess the impact of AI on all facets of New Zealand society.
The joint team built a model that automatically extracts raw data from forum discussion transcripts, along with associated research papers. In the background, the solution uses the Smart Document Understanding function within the IBM Watson® Discovery service to organize the content by topic, speaker and other relevant parameters.
Where IBM® watsonx.ai plays its core role is in delivering the most accurate, concise and targeted insights to the people using the consultation chatbot. Based on each user’s unique query into the system, IBM watsonx.ai runs all that aggregated content through one of its many pre-trained large language models (LLMs). What it generates are pithy, relevant insights they can use—and trust.