Bringing greater reliability to financial decisions

Achieving real-time visibility into modernized applications
Instana, an IBM Company
5-minute read
Two coworkers working together at a computer

The #1 credit information provider in the Nordics, Enento Group helps businesses and consumers make smart financial decisions. Innovation has long been the key to the company’s success, so when DevOps and cloud native began emerging as new standards in software delivery, Enento embraced the change.

To meet the innovation demands, Enento needed to diverge from its legacy infrastructure. The company began two related, but distinct, workstreams:

• Modernizing existing, on-premises systems by migrating them to the Red Hat® JBoss® Enterprise Application Platform (JBoss EAP)
• Going cloud native for all new services by building them with containerized microservices running on Docker and the Red Hat OpenShift® container platform

With this shift in strategy, Enento’s development and operations team was able to build and deploy software at a faster pace. But because containerized environments introduce complexity, with more components and services than any team could keep track of, the team needed to find a reliable way to maintain service quality.

Computer developer working at a desk

Enento uses Instana to meet SLAs and achieve

99.99%

availability

Real-time visibility into every service request supports

faster

resolution of problems

We were able to gain valuable insights right out of the box. I could see all the call chains being deconstructed onto a timeline, which was amazing.
Eero Arvonen
Strategic Architect, Enento Group

Eero Arvonen, Strategic Architect at Enento, explains: “Our solutions are designed to enable decisions that move money. Many banks are dependent on our services for making credit decisions. If our service is down, consumers may not receive their credit decisions, which have a real-life impact. So maintaining service quality is highly critical for us.”

It was time for Enento to choose a tool that could monitor all of its applications in one place. The company also defined three key criteria. The right solution would need to:

• Enable fast identification of bugs
• Help lower existing latency
• Provide real-time visibility into every service request (with no sampling)

Enento found that only one solution met all requirements: IBM® Observability by Instana.

A woman smiling looking at a digital tablet
A woman in glasses smiling and looking at a computer
For our customers, this means better service. We are now able to produce new services at a faster schedule.
Jenni Huovinen
System Architect, Enento Group
Zero configuration, immediate visibility
For our customers, this means better service. We are now able to produce new services at a faster schedule.
Jenni Huovinen
System Architect, Enento Group

It all started by installing an agent, then everything was running.

“During the POC, we were able to gain valuable insights right out of the box,” Arvonen says. “I could see all the call chains being deconstructed onto a timeline, which was amazing.”

Enento’s team was thrilled to have full visibility into its containers, but also just as excited to have so much time back.

“Within the first two days, I found out we had a lack of resources somewhere I didn’t notice before,” says Jenni Huovinen, System Architect at Enento. “That’s why I was very impressed.”

To help teams focus on the metrics that mattered most to them, Enento built tailored views of specific services using the Instana solution’s Application Perspectives capabilities. And to support greater uptime and error-free services, Enento sends the solution’s Smart Alerts to its teams, helping them respond to problems as they occur.

“I don’t have to dig and troubleshoot and scratch my head so much,” says Huovinen. “I get an alert and it’s easy to find out what it’s about because you can see the stack and you can trace steps back, view into the cluster, and know what’s happening inside. That’s been the biggest benefit.”

Greater reliability and agility = better service

“For our customers, this means better service. We are now able to produce new services at a faster schedule,” says Huovinen.

Today, Enento uses Instana to meet and exceed SLAs and deliver a reliable experience to customers. Through the Instana solution’s custom dashboards, Enento can customize its goals and SLAs in real time. To support their goal of maintaining over 99.99% availability, teams have the visibility to make quick code changes, and to meet the evolving needs of their customers and the rapidly evolving fintech industry.

Enento Group logo
About Enento Group

EnentoExternal Link, based in Helsinki, is a leading provider of digital business and consumer information services in the Nordics. It provides data and analytics that help banks and other businesses optimize decision-making to increase sales and improve marketing. It also offers personal finance and credit information services to consumers, as well as services to help deter fraud following identity theft.

About Instana, an IBM Company

Instana, an IBM Company, provides an Enterprise Observability Platform with automated application performance monitoring capabilities to businesses operating complex, modern, cloud-native applications no matter where they reside — on premises or in public and private clouds, including mobile devices or IBM Z® mainframe computers.

Control modern hybrid applications with Instana’s AI-powered discovery of deep contextual dependencies inside hybrid applications. Instana also provides visibility into development pipelines to help enable closed-loop DevOps automation.

These capabilities provide actionable feedback needed for clients as they optimize application performance, enable innovation and mitigate risk, helping DevOps increase efficiency and add value to software delivery pipelines while meeting their service and business level objectives.

Solution component
Enento Group logo
About Enento Group

EnentoExternal Link, based in Helsinki, is a leading provider of digital business and consumer information services in the Nordics. It provides data and analytics that help banks and other businesses optimize decision-making to increase sales and improve marketing. It also offers personal finance and credit information services to consumers, as well as services to help deter fraud following identity theft.

About Instana, an IBM Company

Instana, an IBM Company, provides an Enterprise Observability Platform with automated application performance monitoring capabilities to businesses operating complex, modern, cloud-native applications no matter where they reside — on premises or in public and private clouds, including mobile devices or IBM Z® mainframe computers.

Control modern hybrid applications with Instana’s AI-powered discovery of deep contextual dependencies inside hybrid applications. Instana also provides visibility into development pipelines to help enable closed-loop DevOps automation.

These capabilities provide actionable feedback needed for clients as they optimize application performance, enable innovation and mitigate risk, helping DevOps increase efficiency and add value to software delivery pipelines while meeting their service and business level objectives.

Solution component