Since implementing the MaaS360 UEM solution, Credico’s compliance with internal tablet policies has skyrocketed from 40%–60% to as much as 100%, due in large part to the solution’s reporting capabilities. The compliance level also greatly benefits from the improved convenience and efficiency provided by the application features and design.
“We report weekly to see which tablets are not being used and which are unenrolled, and we take corrective actions by suspending those lines,” says Bromling. “The ability to do that has corrected the behaviors that caused the compliance problem to begin with.” If an ISO urgently needs a new or updated app between reporting periods, Credico can put it in the MaaS360 app catalog for agents to access and deploy immediately.
Data charges also have dropped dramatically—from USD 70,000 to USD 25,000 per month—due to the MaaS360 solution’s ability to track and report out-of-compliance tablets. “We use the powerful reporting and export features of the MaaS360 solution to cross-reference data usage with our cellular bills,” says Bromling. “MaaS360 is able to provide the phone number for specific devices, which we can use to cross-reference them.”
This has helped Credico ensure data is used within allowances with great precision, even if the SIM card is removed from the device and used elsewhere. Regardless of what happens with a device, the company can quickly take action to prevent misuse.
The ISOs are also empowered with greater control over their devices. “The self-service functionality of MaaS360 by way of the end-user portal has enabled ISO owners to access their devices in unprecedented ways,” says Andre Sorrel, IT Security Analyst at Credico. “Owners can now locate, remotely wipe and lock lost or stolen devices, as well as reset the passcode of a device an agent may have unintentionally changed in the field.”
Watson technology’s AI capabilities elevate the MaaS360 solution to a point beyond comparison to Credico’s previous MDM. “The information coming in through the MaaS360 Advisor is very valuable,” says Bromling. “While we could get the information using other reporting capabilities and news services, we’d never be able to do it due to the small size of our team.”
“It saves us so much time that I would say it would never happen if Watson weren’t feeding it to us,” he continues. “If we were trying to accomplish then what we’re doing now—even if it were possible—we would probably need another full-time employee, if not two.”