Virtual Assistant

By Anne-Gaelle Chasles on 3 April, 2019

Virtual Retail – How AI is enabling a dialogue to make customer engagement personal

Retailers are on the front line of a dramatic shift in the way customers engage with businesses. The internet and smartphones have ushered in an “always-on” culture whereby we expect to be able to find everything we want and need at the swipe of a screen, to be delivered at a time that suits us. […]

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By Dan Bailey on 14 January, 2019

The Rise of Virtual Assistants: Lessons on Scale and Bias for Your AI Projects

Artificial intelligence (AI) is set to remain a red-hot growth area. Research from the International Data Corporation (IDC) estimates that by 2022, global spending on AI projects will reach $77.6 billion: nearly three times the forecast for 2018. But as telco, media and entertainment companies press ahead with AI initiatives, significant challenges lie ahead. As […]

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