Dan Bailey

By Dan Bailey on 15 May, 2019

Pitching for Success: Deepening Customer Engagement with AI

News reports tend to sensationalise the existing state and future potential of AI technology, leading to unrealistic expectations in the business community and generating unfounded concerns in wider society. Thanks in part to the hype surrounding AI, many C-level executives are unsure how they can add value to their organisations with the technology. Recent research […]

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By Dan Bailey on 14 January, 2019

The Rise of Virtual Assistants: Lessons on Scale and Bias for Your AI Projects

Artificial intelligence (AI) is set to remain a red-hot growth area. Research from the International Data Corporation (IDC) estimates that by 2022, global spending on AI projects will reach $77.6 billion: nearly three times the forecast for 2018. But as telco, media and entertainment companies press ahead with AI initiatives, significant challenges lie ahead. As […]

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By Dan Bailey on 9 November, 2018

Using AI to Transform the Customer Experience

What Can You Learn from the Past? The old cliché still holds true: if you don’t learn from history, then you’re likely to repeat your mistakes. But by digging into the past, you can uncover a wealth of insights to guide your next initiative—and this is especially true as companies aim to unlock the huge […]

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