7 steps to bridge user experience and business value
5 min read - Defining “value” in agile product development is a challenge for organizations of all sizes. The definition is often framed and answered from an operational perspective, focusing on metrics like on-time delivery, productivity or predictability. Enterprises also define value from an outcome…
Unifying DevOps in banking
4 min read - Even before the COVID-19 pandemic, many FinTech companies and other non-bank competitors were on track to outpace traditional banks at creating the always-on convenience, personalized services and apps that customers were demanding. Then when the pandemic hit, banks were forced…
Contact center optimization helps keep classrooms open
4 min read - In the early summer of 2020, we at the Rhode Island Department of Health (RIDOH) had a lot to be proud of. Just a few months earlier, in March, my team in epidemiological operations (Epi-Ops) witnessed the full-on assault of…
Regions Bank: A methodology to develop high quality and trustworthy AI
3 min read - How can an enterprise operationalize AI in a way that is repeatable, sustainable, and, perhaps most important, trusted? Regions Bank faced this challenge when our advanced analytics practice too often relied on siloed data sets, development teams working in isolation,…
When data met water in Kenya: IBM Service Corps
3 min read - The Upper Tana watershed in Kenya is a virtual gold mine for data. The possibilities to measure, register and store data on water quality and the effects of preservation activities are endless. This data can guide professionals from the Upper Tana-Nairobi…
Accelerate your AI project with an agile approach
3 min read - Artificial intelligence (AI) is revolutionizing everything from customer service in banking to data privacy compliance to elevator maintenance. That’s why businesses and public sector organizations around the world have AI programs on their IT agenda. Yet in spite of the broad interest, only 20 percent…
Cloud innovation in real estate: Apleona and IBM rely on new technologies
3 min read - Digitization does not stop at the proverbial concrete gold — real estate. In fact, the real estate industry is on the move. Companies are realizing the benefits of digital transformation and are capitalizing on the power of new technologies such…
Hyperledger achieves huge milestone: Introducing Hyperledger Fabric 2.0
4 min read - On January 30, 2020, Hyperledger, hosted by The Linux Foundation, formally released Hyperledger Fabric v2.0, marking a significant milestone in distributed ledger technology (DLT). It is clear that blockchain technology is progressing at a rapid pace, as indicated by this…