The next era in banking starts with reframing trust
4 min read - In a world where 76% of Americans are choosing mobile apps over teller windows and digital wallets are fast replacing cash in pockets, banks are changing rapidly. But it’s more than just expanding digital services. Financial institutions are faced with…
How conversational AI improves the digital banking experience
2 min read - At ABN AMRO Bank, we aim to be a personal bank in the digital age. Our approach to customer engagement is “digital first” while offering easy access to personalized services and live advisors. This synthesis of the digital and human…
How Telstra built an AI virtual assistant for HR
3 min read - After transforming its customer service with virtual assistants, Australia’s largest telco is turning its attention to human resources, another sector ripe for AI disruption. Telstra provides services to millions of customers across 20 countries, managing more than 50 million customer…
How Cardinal Health started small and scaled fast to improve customer experience and reduce costs
3 min read - Cardinal Health, Inc. is a global health care services company. Its mission is to remove healthcare complexities and bring scaled solutions to help its customers thrive in a changing world. Cardinal Health has implemented two AI initiatives to improve agent…