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December 20, 2021

Getting started with watsonx Assistant part II: refine your assistant

7 min read - Before we go into all the ways to refine your first assistant, take a moment to congratulate yourself! You did it, and you finished in record time. Who would have thought that a virtual assistant capable of helping customers pay their bills or reach a live agent could be launched in under 30 minutes?   In Part I, we created the action “I want to pay my cable bill,” plus you learned how to preview and share your first assistant so…

December 6, 2021

Getting started with watsonx Assistant part I: the build guide

10 min read - Chatbots are a great way for you to naturally and efficiently help your customers get stuff done, but most chatbot building tools today are either overly simplistic and break whenever someone asks your bot something unexpected, or focused only on a developer as the bot builder, making it very hard for content-focused individuals to collaborate. We think it’s about time a bot-building tool let anyone build robust AI-powered bots: bots that can automatically handle the craziness of human conversation and…

November 15, 2021

Getting started with watsonx Assistant: plan it

9 min read - Launching your first assistant? We’re here to help you get going, but before we dive in, it’s important to take a step back, think about your overall goals, and plan out how you’re going to start. Most of our customers have a vision of a truly personalized customer facing assistant that can work on any channel and handle any request at any stage of the journey. They want an assistant that can deflect questions from reaching support agents, speed up…

November 1, 2021

Using conversational AI to support employees’ psychological needs

4 min read - Healthcare workers put on a brave face each day to serve those who are suffering, and in doing so they often put aside their personal self-care. The pressures of the job can lead to mental health issues, which are sadly compounded by caregivers’ feelings of guilt around needing care themselves. Sometimes, out of embarrassment, caregivers won’t seek help. It’s a psychological bind that requires a new kind of solution. The Eastern Regional Health Authority (Eastern Health) is the largest integrated…

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