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COVID-19

Nothing is “business as usual,” and it may not be for some time. To prepare for what’s next, we will continue to deliver business intelligence that helps leaders navigate disruption. Visit frequently to see what’s new.
Featured insights
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Reimagining service delivery

Dynamic Delivery is a new, resilient model for service delivery. It can enhance business continuity when unexpected events occur.

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How technology and data can improve access to mental health resources

Personalized mental health management is a new technology frontier—data from multiple sources can create customized treatments for patients.

2020 Holiday shopping and travel trends

COVID-19 is reshaping how consumers plan to shop, work, and travel this holiday season.

COVID-19 Consumer Survey

The coronavirus pandemic is changing the way people work, learn, shop, and interact.

A global conversation about mental health

COVID-19 likely will exacerbate the global mental health crisis. We will all need to work together to implement strategies that bring real and meaningful change.

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COVID-19 and the future of business

Executives highlight five key opportunities that will help increase competitiveness in the aftermath of the pandemic.

Reports
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Navigating travel in the wake of COVID-19

Forward-looking strategies that prioritize customer needs can help travel companies compete in the post-pandemic landscape.

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Business continuity in pandemics: Building location-agnostic work platforms

The most adaptable, resilient businesses tap into cloud-based environments that support “work anywhere”; without sacrificing productivity or quality.

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A CIO’s guide to extreme challenges

CIO leadership is essential to keeping a business operational under extreme, unprecedented crisis conditions.

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Blogs

How emerging technologies can transform law enforcement and public safety

New forces and trends are reshaping law enforcement and public safety.

Preparing governments for future shocks

Government leaders should prioritize their capabilities in six key areas as they anticipate and prepare for future “shock” events.

Climate change is a major challenge for insurers, but AI and cloud can help

Insurers can underwrite and better manage climate change risks with a focus on new, sustainable business models powered by modern technologies.

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