Newsletters
Abstract
Hello and welcome to the IBM Monitoring Academy Newsletter for November December 2024.
In these bi-monthly newsletters we are sharing a selection of our high value content, recent updates, and any information you might missed. It is hosted here with external links within the blog so have a read.
Content
IBM Monitoring Documentation |
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Link to ITM Support Chatbot Section Link to IBM New Support Offerings Section Link to IBM Tivoli Monitoring Updates Section Link to ITCAM For Transactions Updates Section Link to CP4MCM / ITCAM for xxx Updates Section Link to End of Support Section Link to Java Expired Certificates Section Link to IBM Data Exchange and Secure File Transfer connections Section Link to IBM System Requirement and Prerequisite Reports Section |
Hello and Welcome to the November December 2024 NewsletterHere are the updates we have for you for the months of November and December 2024. ITM Monitoring Archive 2020 - 2023 https://www.ibm.com/support/pages/node/7111788 ITM Monitoring Archive 2024 https://www.ibm.com/support/pages/node/7158529 Netcool Newsletter https://supportcontent.ibm.com/support/pages/ibm-netcool-operations-support-newsletter-q4-2024 |
ITM Support Chatbot section
This Chatbot has now been optimized for use with ITM Tivoli Monitoring.
Use it to get answers to your questions relating to the product.
The link to the technote gives more information on how the chatbot can be located and utilized to help you.
https://www.ibm.com/support/pages/node/6695945.
IBM New Support Offerings -
Please click below to find out more about our new exciting Advanced Support option which provides an enhancedexperience with prioritized case handling and shorter response times objectives.
https://www.ibm.com/support/pages/ibm-advanced-support-offering.
Extended Support: Add additional years to your support coverage when your distributed software reaches End-of-Support.
https://www.ibm.com/support/pages/node/7008589.
Sustained Support: Add additional years to your support coverage when your distributed software reaches End-of-Support for the last version
https://www.ibm.com/support/pages/node/7008619.
IBM Software Support & SRE assets moved under support entitlement.
Abstract: IBM Software Support & SRE document assets now require valid support entitlement to be accessed and used.experience with prioritized case handling and shorter response times objectives.
https://www.ibm.com/support/pages/node/7159174.
IBM Tivoli Monitoring v6
sp-postinst, SP0016 and above, fails when performed as non-root and KDS_VALIDATE='YES' and kdsvlunx is not owned by root with message ID KCIIN0295E.
Description: In a non-root installation of the TEMS with User Authentication enabled, applying ITM 6.3.0.7 Service Pack 16 and above using spinst, sp-postinst fails with an error when configuring the TEMS.
https://www.ibm.com/mysupport/s/defect/aCIKe00000004VXOAY/dt400187.
An ITM application crashes in the KDH (HTTP) component. Description: An ITM application crashes while the KDH component is rejecting an invalid request.
https://www.ibm.com/mysupport/s/defect/aCI3p0000008dfGGAQ/dt259172.
IBM Tivoli Monitoring Situation Update Forwarder JRE Update (6.X.X-TIV-ITM_JRE_SUF-20241031).
Abstract: This fix updates the IBM® SDK, Java™ Technology Edition for the JRE installed for the IBM Tivoli Monitoring Situation Update Forwarder (SUF) utility to newer levels specified.
https://www.ibm.com/support/pages/ibm-tivoli-monitoring-situation-update-forwarder-jre-update-6xx-tiv-itmjresuf-20241031.
IBM Tivoli Monitoring Situation Update forwarder JRE 8.08.30.00 Update .
Abstract: Contains an updated JRE to be used with the IBM Tivoli Monitoring Situation Update Forwarder (SUF).
https://www.ibm.com/support/pages/ibm-tivoli-monitoring-situation-update-forwarder-jre-update-6xx-tiv-itmjresuf-20241031.
tacmd exportSitAssociations command fails with an OutOfMemory error on Unix.
Problem: While running the tacmd exportSitAssociations command from an IBM Tivoli Montoring installation on Unix, it fails with an OutOfMemory error.
https://www.ibm.com/support/pages/tacmd-exportsitassociations-command-fails-outofmemory-error-unix.
Agent not able to send situations using SNMP v3.
Problem Summary: When an agent is configured to send situation events to an SNMP event receiver, the alerts are sent correctly when using SNMP v2 however they do not get forwarded when using SNMP v3.
https://www.ibm.com/mysupport/s/defect/aCIKe000000Chz6OAC/dt392717.
TEPS/LDAP Limitation: Distinguished Name tokenizer does not support use of escape sequences for comma delimiter character.
Problem Description: When trying to login to the TEPS the client encounters the following error:
KWFITM393E User id or password is invalid.
https://www.ibm.com/mysupport/s/defect/aCIKe000000Xo31OAC/dt417139.
migrate-export.sh does not work work on MSSQL installed on zLinux.
Problem Summary: The migrate-export script, when used with MSSQL, was written to be used on Windows since that was the only platform supported when support was added for MSSQL.
Recently Microsoft has come out with a version that runs on Linux. So the migrate-export script does not work on MSSQL installed on Linux platforms.
https://www.ibm.com/mysupport/s/defect/aCI3p0000000GoeGAE/dt247175.
Log File Agent fails to generate alerts for critical matching log messages containing non-printable character (SOH), and the TEPS UI shows an empty message body.
Description: Log File Agent fails to generate alerts for critical matching log messages containing non-printable character (SOH), and the TEPS UI shows an empty message body.
https://www.ibm.com/mysupport/s/defect/aCIKe000000XocLOAS/dt418238.
TACMD blocked from using > 2048 Java Memory.
Description: A test for the maximum value of 1024 existed in several scenarios when starting taCMD. This had been changed in one location, but not in all locations.
https://www.ibm.com/mysupport/s/defect/aCIKe000000ChsUOAS/dt392245.
Applying ITM TEPS WAS/IHS patches may cause TEPS and InstallPresentation to hang or fail.
Problem:Applying ITM TEPS WAS/IHS patches built on WAS/IHS FP20 or higher to ITM with an SP level below SP13, the TEPS or InstallPresentation will hang or fail on AIX only.
https://www.ibm.com/support/pages/node/7177772.
Installation of IBM Tivoli Monitoring Version 6.X.X TEPS WAS/IHS Update 8.55.24.01 causes tacmd tepslogin and TEP javaws client login to fail.
Description: This can occur on any TEPS supported platform.
https://www.ibm.com/mysupport/s/defect/aCI3p000000XoD5GAK/dt242870.
IBM Tivoli Monitoring 6.3.0 Fix Pack 7 Service Pack 19 (6.3.0.7-TIV-ITM-SP0019) readme file.
Abstract: Documentation for IBM Tivoli Monitoring for Version 6.3.0 Fix Pack 7 Service Pack 19 including installation related instructions, prerequisites, co-requisites, and list of fixes.
https://www.ibm.com/support/pages/node/7176672.
ITM user file permission in home directory.
Problem Summary: The case mentions the ~
https://www.ibm.com/mysupport/s/defect/aCIKe000000g0RpOAI/dt398586.
Agents connected through a KDE Gateway go off-line and fail to export History data.
Problem Summary: Possibly as a result of a port scanner probing the agent, a connection request fails.
The error isn't properly propagated and the code attempts to establish a relay connection anyway leading to unpredictable results.
https://www.ibm.com/mysupport/s/defect/aCIKe000000XgdVOAS/dt400695.
Troubleshooting (IBM Tivoli Monitoring v6)
Downloads - New Releases - Technotes (IBM Tivoli Monitoring v6)
Security Bulletin: Multiple vulnerabilities within WebSphere Application and IBM HTTP Server, affect IBM Tivoli Monitoring.
Summary:Multiple vulnerabilities within WebSphere Application and IBM HTTP Server which is included as part of IBM Tivoli Monitoring (ITM) portal server. have been remediated. CVE-2024-45071, CVE-2024-45073, CVE-2024-45072, CVE-2024-45085, CVE-2023-50315
https://www.ibm.com/support/pages/node/7174626.
ITCAM For Transactions v7.4
Download - New releases - Technotes (ITCAM4Tx)How to upgrade Rational Performance Tester and the underlining Windows OS?.
Summary: Describe the steps needed to upgrade an existing RPT product to next version, as well as MS Windows OS
https://www.ibm.com/support/pages/node/7173738.
APM v8
Troubleshooting (APM)Download - New releases - Technotes (APM) Security Bulletins (APM)
CP4MCM and ITCAM for xxx Updates Section
Troubleshooting (CP4MCM and ITCAM for xxx)Download - New releases - Technotes (CP4MCM and ITCAM for xx )
ITCAM Agents for WebSphere Messaging Version 7.3.0 Fix Pack 4 readme
Abstract: This is a cumulative Fix Pack for ITCAM Agents for WebSphere Messaging 7.3.0 Fix Pack 4. This fix pack supports the IBM MQ 9.3 (KMQ agent) and IBM App Connect Enterprise 12.0.10.0 (KQI agent) and resolves the APARs of previous product versions.
https://www.ibm.com/support/pages/node/7080053.
Security Bulletins (CP4MCM And ITCAM for xxx )
Security Bulletin: IBM Tivoli Composite Application Manager for Application Diagnostics installed IBM WebSphere Application Server is vulnerable to an XML External Entity Injection (XXE) vulnerability (CVE-2024-45086).
Summary: The security issue described in CVE-2024-45086 has been identified in the WebSphere Application Server included as part of IBM Tivoli Composite Application Manager for Application Diagnostics.
https://www.ibm.com/support/pages/node/7175720.
SSecurity Bulletin: IBM Tivoli Composite Application Manager for Application Diagnostics installed IBM WebSphere Application Server is vulnerable to cross-site scripting in the administrative console.
Summary: The security issue described in CVE-2024-45087 has been identified in the WebSphere Application Server included as part of IBM Tivoli Composite Application Manager for Application Diagnostics.
https://www.ibm.com/support/pages/node/7176018.
[End of support (EOS) products and versions Content].
License type International Program License Agreement
Lifecycle dates, announcement letters and other information
GA 31-Jul-2017 , 217-348
EOM 18-Jan-2022 , 921-074
EOS 30-Sep-2022 , 921-074
Lifecycle policy Standard (S): minimum 3 years support with extension of 2 years
License type International Program License Agreement
Lifecycle dates, announcement letters and other information
GA 31-Jul-2017 , 217-348
EOM 18-Jan-2022 , 921-074
EOS 30-Sep-2022 , 921-074
Lifecycle policy Standard (S): minimum 3 years support with extension of 2 years
https://www.ibm.com/support/pages/lifecycle/search?q=rational%20performance%20tester
https://www.ibm.com/support/pages/lifecycle/search/?q=rational%20functional%20tester
[New IBM Tivoli Monitoring Related Section: Java Expired Certificates]
Resigning Tivoli Enterprise Portal (TEP) client JAR file certificates.
Summary: Java certificates for the IBM Tivoli Monitoring portal client jar files have an expiry date. It's also possible to
encounter certificate issues (such as expiration or low encryption levels) at any time when you add other application
support packages to your environment. Adding support packages can be performed manually or automatically via the Self Describing Agent functionality.
When that happens, JAR files need to be resigned. You do not have to wait for the certificates to expire, you can have
your JAR files updated with the latest certificate at any time.
https://www.ibm.com/support/pages/resigning-tivoli-enterprise-portal-tep-client-jar-file-certificates
[Preparing customer firewalls and proxies for the upcoming infrastructure changes]
New network connections between your machine and IBM servers.
Abstract: IBM is planning to implement infrastructure improvements to Call Home, Testcase Data Exchange and Secure File Transfer on 4th June 2022.
Both Public and Internal IP addresses will change for the IBM servers that electronically exchange test cases, configuration files, traces, dumps and other diagnostic information with customers.
Customers will experience uninterrupted service due to the change in IP addresses in June.
Both the current IP addresses and the new IP addresses will be accepted initially.
From August 31st 2022 only the new IP addresses will be accepted and so it is advised that new firewall rules and proxy updates are completed before that date.
https://www.ibm.com/support/pages/node/6587781.
[IBM Tivoli Monitoring (ITM) System Requirement and Prerequisite]
Run IBM Tivoli Monitoring (ITM) system requirement and prerequisite reports.
Summary: Examples in this page help you create system requirement and prerequisite reports for IBM Tivoli Monitoring (ITM) in the Software Product Compatibility Reports tool (SPCR).
https://www.ibm.com/support/pages/run-ibm-tivoli-monitoring-itm-system-requirement-and-prerequisite-reports.
Create IBM Tivoli Monitoring (ITM) system requirement and prerequisite reports.
Summary: Create system requirement and prerequisite reports for IBM Tivoli Monitoring (ITM) in the Software Product Compatibility Reports tool (SPCR).
https://www.ibm.com/support/pages/node/6587136.
A video on how to use the Software Clarity Support matrix to generate ITM compatibility reports.
Summary: Here is a short video on how to use the Software Clarity Support Matrix to generate ITM Compatibility reports.
https://www.ibm.com/support/pages/node/6593525.
Fixes and Downloads: IBM Electronic Fix Distribution / IBM Fix Central systems will end support for unencrypted fix downloads.
Abstract: IP addresses for IBM Electronic support gateway servers "eccgw01.boulder.ibm.com" and "eccgw02.rochester.ibm.com" will be changing in 2023 due to server migration to the Cloud..
https://www.ibm.com/support/pages/node/6856445".
[ITM Support Chatbot section]
Summary: Please also take some time to experience our ‘Chat with Support’. This Chatbot has now been optimized for use with ITM Tivoli Monitoring.Use it to get answers to your questions relating to the product. The link to the technote gives more information on how the chatbot can be located and utilized to help you.
https://www.ibm.com/support/pages/node/6695945.
Product Synonym
APM;ITM;ITCAM;ITCAM4TX;
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Document Information
Modified date:
21 September 2025
UID
ibm17179000