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IBM Monitoring Academy Newsletter for November December 2023

Newsletters


Abstract

Hello and welcome to the IBM Monitoring Academy Newsletter for November and December 2023.
In this bi-monthly newsletter, we are sharing a selection of our high value content and recent updates.
It is hosted here with external links within the blog.

Content

IBM Monitoring Documentation

Link to ITM Support Chatbot Section

Link to IBM New Support Offerings Section

Link to IBM Tivoli Monitoring Updates Section

Link to ITCAM For Transactions Updates Section

Link to APM Updates Section

Link to CP4MCM / ITCAM for xxx Updates Section

Link to End of Support Section

Link to Java Expired Certificates Section

Link to IBM Data Exchange and Secure File Transfer connections Section

Link to IBM System Requirement and Prerequisite Reports Section

Hello and Welcome to the November December 2023 Newsletter

Here are the updates that we have for you for the months of November and December 2023...

Archive 2020 www.ibm.com/support/pages/node/6415769

Archive 2021 www.ibm.com/support/pages/node/6447814

Archive 2022 www.ibm.com/support/pages/node/6831585

Archive 2023 www.ibm.com/support/pages/node/6957068

Netcool Newsletter https://www.ibm.com/support/pages/node/7003493

Instana Newsletter

https://www.ibm.com/support/pages/node/7057491

ITM Support Chatbot section

Take some time to experience our ‘Chat with Support’.
This Chatbot has now been optimized for use with ITM Tivoli Monitoring.
Use it to get answers to your questions relating to the product.
The link to the technote gives more information on how the chatbot can be located and utilized to help you.
https://www.ibm.com/support/pages/node/6695945

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IBM New Support Offerings -

Please click below to find out more about our new exciting Advanced Support option, which provides an enhanced
experience with prioritized case handling and shorter response times objectives.
https://www.ibm.com/support/pages/ibm-advanced-support-offering

Extended Support: Add more years to your support coverage when your distributed software reaches End-of-Support.
https://www.ibm.com/support/pages/node/7008589

Sustained Support: Add more years to your support coverage when your distributed software reaches End-of-Support for the last version
https://www.ibm.com/support/pages/node/7008619

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IBM Tivoli Monitoring v6

Running the install.sh gives an error: Interactive failure not supported for Service Pack Media.
Question: Tried to run the installer with "./install.sh" command and get the following error: "bash-3.2# ./install.sh install.sh failure: Interactive installation  not supported for Service Pack Media".
https://www.ibm.com/support/pages/node/7081663

How to enable NFS mounts on the agent so that it displays in the TEPS panels?
Question: How to display the NFS file systems in the agent attribute panels in TEPS?
https://www.ibm.com/support/pages/node/7081707.

Is IBM i 7.5 supported with the AS/400 OS agent, even though the Clarity Support matrix doesn't show it?.
Question: As of 4Q2023, the AS/400 IBM i 7.5 does not show as supported in the Clarity Support matrix for the OS agent.
Is this version supported?
https://www.ibm.com/support/pages/node/7081717

Troubleshooting (IBM Tivoli Monitoring v6)

How to capture core files on target TEMS system to diagnose by ITM support.
Summary: There are occasions when a Tivoli Enterprise Monitoring Server (TEMS) crashes for no obvious reason. In such scenarios, it is helpful to capture the application core files and to package them in a way that facilitates their diagnosis by ITM Support.
https://www.ibm.com/support/pages/node/6991967

Downloads - New Releases - Technotes (IBM Tivoli Monitoring v6)

Tivoli Log File Agent, Version 6.3.0 Fix Pack 08 (6.3.0-TIV-ITM_LFA-FP0008).
Abstract: This fix pack includes the superseded fixes listed in section 2.4.
It updates the IBM Tivoli Monitoring framework components to v6.3.0 Fix Pack 07 Service Pack 6, including the IBM SDK
Java® Technology Edition Java Runtime Environment (JRE) and the IBM GSKit Security Interface.
See section "3.2 Windows prerequisites for this fix" for more details about prerequisites of ITM 6.30 FP7 Service Pack 6 and later.
https://www.ibm.com/support/pages/node/7082627

IBM Tivoli Monitoring 6.3.0 Fix Pack 7 Service Pack 15 (6.3.0.7-TIV-ITM-SP0015).
Abstract: This fix is a cumulative service pack for IBM Tivoli Monitoring version 6.3.0 Fix Pack 7.
https://www.ibm.com/support/pages/node/7047137

Installing IBM Tivoli Monitoring 6.3.0.7 SP15 breaks non-OS agents.
Abstract: Do not install IBM Tivoli Monitoring 6.3.0 Fix Pack 7 Service Pack 15 (ITM 6.3.0.7-TIV-ITM-SP0015) on any system where non-OS agents are installed.
https://www.ibm.com/support/pages/node/7080273

IBM Tivoli Monitoring V6 JRE Update (6.X.X-TIV-ITM_JRE_CANDLEHOME-20231110).
Abstract: This fix updates the IBM® SDK, Java™ Technology Edition for the JRE installed in the IBM Tivoli Monitoring installation directory (for example CANDLEHOME) to newer levels as specified below.
https://www.ibm.com/support/pages/node/7058371

IBM Tivoli Monitoring 6.3.0 Fix Pack 7 Service Pack 16 (6.3.0.7-TIV-ITM-SP0016) readme file
Abstract: Documentation for IBM Tivoli Monitoring for Version 6.3.0 Fix Pack 7 Service Pack 16 including installation related instructions, prerequisites, co-requisites, and list of fixes.

https://www.ibm.com/support/pages/ibm-tivoli-monitoring-630-fix-pack-7-service-pack-16-6307-tiv-itm-sp0016-readme-file


Security Bulletins (IBM Tivoli Monitoring v6)

Security Bulletin: Vulnerabilities in IBM Java included with IBM Tivoli Monitoring.
Summary: Vulnerabilities in IBM® Java™ Technology Edition that is shipped as part of multiple IBM Tivoli Monitoring (ITM) components. CVEs: CVE-2023-22045 and CVE-2023-22049.
https://www.ibm.com/support/pages/node/7065089

IBM Tivoli Monitoring 6 JRE Update (6.X.X-TIV-ITM_JRE_TEP-20231110).
Abstract: This fix updates the IBM® SDK, Java™ Technology Edition for the portal server to address documented security vulnerabilities.
https://www.ibm.com/support/pages/node/7058370

IBM Tivoli Monitoring v6 Agent Builder (IBM Tivoli Monitoring v6)

 

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ITCAM For Transactions v7.4

Download - New releases - Technotes (ITCAM4Tx)

IBM Tivoli Composite Application Manager for Transactions Transaction Reporter and Collector 7.4.0.2 Interim Fix 22 Readme.
Abstract: IBM Tivoli Composite Application Manager for Transactions Transaction Reporter and Collector 7.4.0.2 Interim Fix 22 Readme
https://www.ibm.com/support/pages/node/7024744

Security Bulletins (ITCAM4Tx)
 
 

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APM v8

Troubleshooting (APM)

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Download - New releases - Technotes (APM)

IBM Application Performance Management 8.1.4.0-IBM-APM-SERVER-IF0014 Readme
Abstract: Readme file for: IBM Cloud Application Performance Management Private, Version 8.1.4.0 Server Interim Fix 14
Product/Component Release: 8.1.4
Update Name: 8.1.4.0-IBM-APM-SERVER-IF0014
Fix ID: 8.1.4.0-IBM-APM-SERVER-IF0014
Publication Date: 31 August 2023
Last modified date: 20 September 2023
This is a cumulative interim fix for the IBM Cloud Application Performance Management (APM) server for these offerings:
- IBM Cloud APM V8.1.4, Advanced Private
- IBM Cloud APM v8.1.4, Base Private.
https://www.ibm.com/support/pages/node/7028410.

IBM Application Performance Management 8.1.4.0-IBM-APM-GATEWAY-IF0012 Readme.
Abstract: Readme file for: Hybrid Gateway for IBM Cloud Application Performance Management Version 8.1.4.0 Interim Fix 12
Product/Component Release: 8.1.4
Update Name: 8.1.4.0-IBM-APM-GATEWAY-IF0012
Fix ID: 8.1.4.0-IBM-APM-GATEWAY-IF0012
Publication Date: 31 August 2023
Last modified date: 31 August 2023
This is a cumulative interim fix for the Hybrid Gateway component provided with IBM Cloud Application Performance
Management Version 8.1.4.0 products.
https://www.ibm.com/support/pages/node/7028711

Change History of Monitoring Agent for SAP Applications.
Abstract: Change History of Monitoring Agent for SAP Applications.

https://www.ibm.com/support/pages/node/879867
 

Security Bulletins (APM)

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CP4MCM and ITCAM for xxx

Troubleshooting (CP4MCM and ITCAM for xxx)

IJ47267- Sybase agent documentation does not contain instructions to run agent as non-administrator on Windows platform.
Problem: APAR: IJ47267
In Tivoli Composite Application Manager for Applications Version 7.2.1.2 documentation, the Configuration settings topic contains an incorrect link for 'Running the agent as a non-administrator user' on Windows Platform in 'Table 1. Names and descriptions of configuration settings for each interface', Description column."
https://www.ibm.com/support/pages/node/7028073

ITCAM Agents for WebSphere Messaging Version 7.3.0 Fix Pack 04 (7.3.0-TIV-XEforMsg-FP0004) Readme.
Abstract: This is a cumulative Fix Pack for ITCAM Agents for WebSphere Messaging - 7.3.0 Fix Pack 04.
This fix pack provides support for IBM MQ 9.3 (KMQ agent) and IBM App Connect Enterprise 12.0.10.0 (KQI agent). This fix resolves the APARs of previous product versions.
https://www.ibm.com/support/pages/node/7080053

IBM(R) Tivoli(R) Composite Application Manager Agent for DB2, Version 7.1.6 Interim Fix 0001 (7.1.6-TIV-ITM_DB2-IF0001).
Abstract: This fix resolves the APARs and defects listed in the "Problems Fixed" section below.
https://www.ibm.com/support/pages/node/7067974

IBM Tivoli Composite Application Manager for Applications V7.2.1.2: Sybase Agent 6.2.0.2-TIV-ITM_SYB-IF0002.
Abstract: This fix resolves the APARs and defects listed in the "Problems Fixed".
https://www.ibm.com/support/pages/node/7007715


Download - New releases - Technotes (CP4MCM and ITCAM for xx )
ITCAM for Applications DB2 Agent - 7.1.6-TIV-ITM_DB2-FP0000

Abstract: Readme file for 7.1.6-TIV-ITM_DB2-FP0000 release.

https://www.ibm.com/support/pages/node/6619669



Security Bulletins (CP4MCM and ITCAM for xxx )

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[End of support (EOS) products and versions Content].

Software withdrawal and support discontinuance: IBM Cloud Application Performance Management and IBM Cloud App Management - September 30, 2022
The most important piece of information is contained in this note:
Note 5737-K99: Replacement product is IBM Cloud Pak for Multicloud Management (5737-K99). There is a replacement ratio in place - 1:1 for IBM Cloud App Management Advanced (5737-H64) or IBM Cloud Application Performance Management Advanced Private (5725-V20), and 16:1 for IBM Cloud App Management Base (5737-H64) or IBM Cloud Application Performance Management Base Private (5725-U05).
It is recommended to contact your IBM representative for migration options to IBM Observability by Instana® (5737-N85).
https://www.ibm.com/common/ssi/cgi-bin/ssialias?subtype=ca&infotype=an&appname=iSource&supplier=897&letternum=ENUS921-074
 
IBM Cloud Application Performance Management, Base Private Version 8.1.4 PID 5725-U05
License type International Program License Agreement
Lifecycle dates, announcement letters and other information
GA 31-Jul-2017 , 217-348
EOM 18-Jan-2022 , 921-074
EOS 30-Sep-2022 , 921-074
Lifecycle policy Standard (S): minimum 3 years support with extension of 2 years
https://www.ibm.com/support/pages/node/1205206
 
How to install the IBM Tivoli Monitoring OS Agent Reports in an IBM Cognos Analytics 11.x environment
https://www.ibm.com/support/pages/node/6198432
 
Rational Performance Tester (RPT) versions 8.6 8.7 9.0.x and Rational Functional Tester (RFT) 8.6.x  reached end of support December 10, 2020.
https://www-01.ibm.com/common/ssi/cgi-bin/ssialias?infotype=AN&subtype=CA&htmlfid=897/ENUS919-196&appname=USN
Rational Performance Tester (RPT) versions 9.1.x  reached end of support (EOS) April 30, 2022.
Rational Functional Tester (RFT) 9.1.x  reached end of support (EOS) April 30, 2022.
Rational Performance Tester (RPT) versions 9.2.x  reached end of support (EOS) September 30, 2023.
Rational Functional Tester (RFT) 9.2.x  reached end of support (EOS) September 30, 2023.
Rational Performance Tester (RPT) versions 9.5.x  reached end of support (EOS) October 31, 2023.
Rational Functional Tester (RFT) versions 9.5.x  reached end of support (EOS) October 31, 2023.

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[New IBM Tivoli Monitoring Related Section: Java Expired Certificates]

Resigning Tivoli Enterprise Portal (TEP) client JAR file certificates.
Summary: Java certificates for the IBM Tivoli Monitoring portal client jar files have an expiry date. It's also possible to
encounter certificate issues (such as expiration or low encryption levels) at any time when you add other application
support packages to your environment. Adding support packages can be performed manually or automatically via the Self Describing Agent functionality.
When that happens, JAR files need to be resigned. You do not have to wait for the certificates to expire, you can have
your JAR files updated with the latest certificate at any time.
https://www.ibm.com/support/pages/resigning-tivoli-enterprise-portal-tep-client-jar-file-certificates

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[Preparing customer firewalls and proxies for the upcoming infrastructure changes]

New network connections between your machine and IBM servers.
Abstract: IBM is planning to implement infrastructure improvements to Call Home, Testcase Data Exchange and Secure File Transfer on 4 June 2022.
Both Public and Internal IP addresses change for the IBM servers that electronically exchange test cases, configuration files, traces, dumps and other diagnostic information with customers.
Customers experience uninterrupted service due to the change in IP addresses in June.
Both the current IP addresses and the new IP addresses are accepted initially.
From 31 August 2022 only, the new IP addresses will be accepted and so it is advised that new firewall rules and proxy updates are completed before that date.
https://www.ibm.com/support/pages/node/6587781.

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[IBM Tivoli Monitoring (ITM) System Requirement and Prerequisite]

Run IBM Tivoli Monitoring (ITM) system requirement and prerequisite reports.
Summary: Examples in this page help you create system requirement and prerequisite reports for IBM Tivoli Monitoring (ITM) in the Software Product Compatibility Reports tool (SPCR).
https://www.ibm.com/support/pages/run-ibm-tivoli-monitoring-itm-system-requirement-and-prerequisite-reports.

Create IBM Tivoli Monitoring (ITM) system requirement and prerequisite reports.
Summary: Create system requirement and prerequisite reports for IBM Tivoli Monitoring (ITM) in the Software Product Compatibility Reports tool (SPCR).
https://www.ibm.com/support/pages/node/6587136

A video on how to use the Software Clarity Support matrix to generate ITM compatibility reports.
Summary: Here is a short video on how to use the Software Clarity Support Matrix to generate ITM Compatibility reports.
https://www.ibm.com/support/pages/node/6593525

Fixes and Downloads: IBM Electronic Fix Distribution / IBM Fix Central systems end support for unencrypted fix downloads.
Abstract: IP addresses for IBM Electronic support gateway servers "eccgw01.boulder.ibm.com" and "eccgw02.rochester.ibm.com" will be changing in 2023 due to server migration to the Cloud..
https://www.ibm.com/support/pages/node/6856445

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[ITM Support Chatbot section]

Summary: Please also take some time to experience our ‘Chat with Support’. This Chatbot has now been optimized for use with ITM Tivoli Monitoring.
Use it to get answers to your questions relating to the product. The link to the technote gives more information on how the chatbot can be located and utilized to help you.
https://www.ibm.com/support/pages/node/6695945

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Copyright Date

12/12/23

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Product Synonym

APM;ITCAM4Tx;ITM

Document Information

Modified date:
20 December 2023

UID

ibm17095521

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