IBM Support

IBM Power MustGather: Common Data Collection Instructions (applies to AIX, HMC, IBM i, PowerHA, PowerVM, Power Systems)

How To


Summary

This document provides commonly used data collection instructions for IBM AIX, IBM i, Linux (Power), PowerHA, PowerVC, PowerVM (VIOS), Power Servers, Power HMC HW Platforms 7042 / 7063, and Power HMC Software (Physical appliance and vHMC).

Following the appropriate data collection instructions when opening a support case with IBM is strongly recommended to help your case be directed to the best support technician to assist with your situation, to help the support technician become familiar with your configuration more quickly, and to help get to a resolution more quickly.

Steps

Step 1. Follow the data collection instructions for the hardware, operating system and software associated with the observed issue:
 
Virtual HMC (vHMC)
9539901/edon/segap/troppus/moc.mbi.tnetnoctroppus//:sptth
HMC DPSM vHMC Novalink SDMC VEA installios hardware management console HW SW software
HMC Classic View: Collecting PEDBG from the HMC
https://www.ibm.com/support/pages/node/643503

HMC Enhanced View: Collecting PEDBG from the HMC
https://www.ibm.com/support/pages/node/688045

Gathering and Transmitting PE Debug Data from an HMC using Command Line
https://www.ibm.com/support/pages/node/670577
 
IBM AIX
9539901/edon/segap/troppus/moc.mbi.tnetnoctroppus//:sptth
network dump kernel crash core installation install snap storage adapter filesystem file system commands upgrade update corruption lpar wpar memory cpu panic os operating sw software
AIX I/O Driver / AIX SAN and/or MPIO Related Issues
https://www.ibm.com/support/pages/node/1274230

AIX Performance Related Issues
https://www.ibm.com/support/pages/node/875894

All Other AIX Related Issues (For Java, PowerHA, PowerVM, follow the instructions provided in their respective sections listed below)
https://www.ibm.com/support/pages/node/1073470
 
IBM i
6757801/edon/segap/troppus/moc.mbi.tnetnoctroppus//:sptth
operating system software sw panic iseries ibmi as400 as/400 lpar crash core memory cpu corruption performance network SAN storage
 
IBM Java for AIX
9539901/edon/segap/troppus/moc.mbi.tnetnoctroppus//:sptth
jvm virtual machine core crash memory dump sw software
 
IBM Power Systems HMC For 7042 and 7063
K3D7PNRAC/sevihcra/moc.kcals.smetsys-mbi//:sptth
adapter cec power crash panic hw
 
IBM SystemMirror PowerHA
9539901/edon/segap/troppus/moc.mbi.tnetnoctroppus//:sptth
high availability hacmp ha/cmp rsct caa cluster software SW failover

HA on Linux
(clsnap -L) https://www.ibm.com/support/knowledgecenter/SSSJDR_7.2/base/ha_linux_trgd_using_log.html
 
IBM PowerVC
9539901/edon/segap/troppus/moc.mbi.tnetnoctroppus//:sptth
SW software novalink
 
IBM PowerVM
(VIOS)
9539901/edon/segap/troppus/moc.mbi.tnetnoctroppus//:sptth
VIOS software SW virtual virtualization lpar
 
Linux
9427701/edon/segap/troppus/moc.mbi.tnetnoctroppus//:sptth
redhat ubtunta fedora debian unix
SUSE OS:
- As root, run the command: supportconfig -l -S 14
- Once the command has completed an archive will be provided in the /var/log/ directory. The exact name will be reported after the command has completed.

For Redhat and Canonical OS:
- As root, run the command: sosreport
- Once the command has completed an archive will be provided in the /var/tmp/ directory on Redhat or the /tmp/ directory on Ubuntu. The exact name will be reported after the command has completed.
 


Step 2. Upload the collected data for your case to the appropriate type of IBM Data Server:
 
Blue Diamond Customers
NA
secure ibm upload server hospital healthcare
Non Blue Diamond Customers
(Standard IBM ECuRep Server)
NA
standard FTP ecurep server data upload http

Document Location

Worldwide

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Document Information

Modified date:
18 April 2025

UID

ibm16250071

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