Reference codes list for customers

Learn more about the various types of reference codes and how they can help with problem analysis.

To use reference codes effectively, you must use them in conjunction with other service and support procedures. If you were not directed here by another procedure, see Beginning problem analysis.

Use these codes to locate the reference code you are receiving. The xxxx can be any number 0 through 9 or letter A through F. The codes are grouped in ranges, although the recovery for each range might not apply to every reference code within the range. If you cannot find your code range, contact your next level of support or your hardware service provider for help interpreting what it means.

If your code is 5 characters in length, or contains a hyphen (-), then it is a service request number (SRN). For details, refer to Service request numbers (SRNs).

The reference codes are organized by their first character, with numbers preceding letters. To navigate this listing, click the number or letter that matches the first character of your code. Then select your code, if available, from the list provided.
Note: The 8-digit references codes will be displayed as xxxxxxxx on your control panel or interface. For ease of reading, there is a space between the first 4 and last 4 digits in this documentation.

0

2

3

4

6

7

9

A

B

C

D

E

H

V

#

0

Table 1. Reference codes that start with 0.
Reference code Description/Action
0xxxxx A No Connection state occurred on a system managed by an HMC. Refer to 0xxxxx connection error codes.

2

Table 2. Reference codes that start with 2.
Reference code Description/Action
20A8xxxx See (20A8, 20Dx, 20EE, 20FF, 2102, 220x, 25Ax, 25Cx, 2602, 2803, 2B2x) Model 185 and A50 reference (error) codesLink to Service provider information.
20Dxxxxx See (20A8, 20Dx, 20EE, 20FF, 2102, 220x, 25Ax, 25Cx, 2602, 2803, 2B2x) Model 185 and A50 reference (error) codesLink to Service provider information.
20EExxxx See (20A8, 20Dx, 20EE, 20FF, 2102, 220x, 25Ax, 25Cx, 2602, 2803, 2B2x) Model 185 and A50 reference (error) codesLink to Service provider information.
20FFxxxx See (20A8, 20Dx, 20EE, 20FF, 2102, 220x, 25Ax, 25Cx, 2602, 2803, 2B2x) Model 185 and A50 reference (error) codesLink to Service provider information.
2102xxxx See (20A8, 20Dx, 20EE, 20FF, 2102, 220x, 25Ax, 25Cx, 2602, 2803, 2B2x) Model 185 and A50 reference (error) codesLink to Service provider information.
220xxxxx See (20A8, 20Dx, 20EE, 20FF, 2102, 220x, 25Ax, 25Cx, 2602, 2803, 2B2x) Model 185 and A50 reference (error) codesLink to Service provider information.
25Axxxxx See (20A8, 20Dx, 20EE, 20FF, 2102, 220x, 25Ax, 25Cx, 2602, 2803, 2B2x) Model 185 and A50 reference (error) codesLink to Service provider information.
25Cxxxx See (20A8, 20Dx, 20EE, 20FF, 2102, 220x, 25Ax, 25Cx, 2602, 2803, 2B2x) Model 185 and A50 reference (error) codesLink to Service provider information.
2602xxxx See (20A8, 20Dx, 20EE, 20FF, 2102, 220x, 25Ax, 25Cx, 2602, 2803, 2B2x) Model 185 and A50 reference (error) codesLink to Service provider information.
2803xxxx See (20A8, 20Dx, 20EE, 20FF, 2102, 220x, 25Ax, 25Cx, 2602, 2803, 2B2x) Model 185 and A50 reference (error) codesLink to Service provider information.
2B2xxxxx See (20A8, 20Dx, 20EE, 20FF, 2102, 220x, 25Ax, 25Cx, 2602, 2803, 2B2x) Model 185 and A50 reference (error) codesLink to Service provider information.
26443136 It might indicate a software installation error. For more information, see Common SRCs for software installation.

3

Table 3. Reference codes that start with 3.
Reference code Description/Action
3490xxxx It might indicate a tape unit problem. See Recovering from a tape or CD drive problem.
3494xxxx It might indicate a tape library problem. See Recovering from a tape or CD drive problem.
3570xxxx It might indicate a tape unit problem. See Recovering from a tape or CD drive problem.
358xxxxx It might indicate a tape unit problem. See Recovering from a tape or CD drive problem.
359xxxxx It might indicate a tape unit problem. See Recovering from a tape or CD drive problem.

4

Table 4. Reference codes that start with 4.
Reference code Description/Action
40xxxxxxx See (40xx) Model 185 and A50 reference (error) codesLink to Service provider information.
4685xxxx It might indicate a tape or tape library problem. See Recovering from a tape or CD drive problem.
4B20xxxx See (4B20) Model 185 and A50 reference (error) codesLink to Service provider information.

6

Table 5. Reference codes that start with 6.
Reference code Description/Action
63xxxxxx It might indicate an CD drive error. See Recovering from a tape or CD drive problem.

7

Table 6. Reference codes that start with 7.
Reference code Description/Action
7207xxxx It might indicate a CD drive error. See Recovering from a tape or CD drive problem.
7208xxxx See (7208) Tape drive reference codesLink to Service provider information. The information in this topic is intended for service providers.

9

Table 7. Reference codes that start with 9.
Reference code Description/Action
9348xxxx See (9348) Tape unit reference codesLink to Service provider information. The information in this topic is intended for service providers.
9427xxxx See (9427) Tape unit reference codesLink to Service provider information. The information in this topic is intended for service providers.

A

Table 8. Reference codes that start with A.
Reference code Description/Action
A1xxxxxx See (A1xx) Service processor reference (attention) codesLink to Service provider information. Most of the information in this topic is intended for service providers.
A2xxxxxx It might indicate a logical partition error. See (A2xx, B2xx) Logical partition reference codesLink to Service provider information. The information in this topic is intended for service providers.
A6xxxxxx Check the following for a specific A6xx reference code. If you do not see your reference code, it might indicate a Licensed Internal Code error was detected.

See Common SRCs for software installation for more information.
A6xx0277

A compression disk unit cannot complete an operation.

  1. Do not turn off the system.
  2. Look at the 4 characters that are to the left of the Data display of function 17. These 4 characters indicate the type of problem that exists and the recovery action to perform.
  3. Is this numeral 8402 or 2002?
    • No: Continue with the next step.
    • Yes: The compression disk unit is temporarily full of data. The command to the compression disk is being held. When the subsystem controller has created sufficient space on the compression disk unit to contain the data, the command that is being held is released and the system resumes normal processing. If the system does not resume normal processing within 20 minutes, contact your next level of support or your hardware service provider.
  4. If this numeral is 8400 or 2000, the compression disk unit is full of data. The command to the compression disk is being held.

    Go to "Disk unit full considerations" in the Backup and RecoveryLink to PDF book.
A60011xx It might indicate a software installation error. See Common SRCs for software installation for more information.
A6xx500x It might indicate a workstation controller error. See Recovering from a workstation failure.
A60050xx It might indicate an Operations Console error. See Troubleshoot system reference code (SRC) data for Operations Console.
A900xxxx It might indicate an Operations Console error. See Troubleshoot system reference code (SRC) data for Operations Console.
A9002000
If the IPL completed normally, does the console have a signon?
Note: If the console did not vary on, see Recovering when the console does not show a sign-on display or a menu with a command line.
  1. If the system completed the IPL, check the QSYSARB job log for a message, and follow the corrective actions indicated. To view the QSYSARB job log:
    1. Use the Work with Active Jobs (WRKACTJOB) command, and then type 5 (Work with) next to the QSYSARB job.
    2. Select Option 10 (Display jobs) to view the job log. You need *QSECOFR user class, or *ALLOBJ and *JOBCTL special authority to view the job log.
  2. If the problem persists, contact your next level of support or your hardware service provider.
A9003610

The system job tables are full for i5/OS.

Use the following actions to make more job table entries available:
  • Delete unneeded spooled files.
  • End unneeded jobs on job queues.
  • Change the QMAXJOB system value to increase the maximum number of jobs allowed.
  • Remove pending job logs with the Work with Job Logs (WRKJOBLOG) command or with the Remove Pending Job Log (QWTRMVJL) API.
Perform the following actions if you are not already signed on or are unable to sign on:
  • Power the system off and perform a manual IPL.
  • Use the "Define or Change the System at IPL" menu to change the QMAXJOB system value to increase the maximum number of jobs allowed.
A90036A0 A system job failed.
Certain system functions might not be available. Perform the following actions to recover:
  • Shut down the system and perform an IPL.
  • If the problem persists, contact your next level of support.
AAxxxxxx See the (AAxx) Partition firmware reference (attention) codesLink to Service provider information. The information in this topic is intended for service providers.
ACT01503 An internal error has occurred. If possible an error log has been taken and if configured, the problem has been automatically reported. If the problem continues, contact your service representative.

B

Table 9. Reference codes that start with B.
Reference code Description/Action
B0xxxxxx Check the following for a specific B0xx reference code. If you do not see your reference code, it might indicate a communications error.
B1xxxxxx Check the following for a specific B1xx reference code. If you do not see your reference code, it might indicate one of the following:
B1xx45xx It might indicate a software installation error.

For details, see Common SRCs for software installation.
B2xxxxxx See (A2xx, B2xx) Logical partition reference codesLink to Service provider information. The information in this topic is intended for service providers.
B3xxxxxx See (B3xx) Connection monitoring reference codesLink to Service provider information. The information in this topic is intended for service providers.
B6xxxxxx Check the following for a specific B6xx reference code. If you do not see your reference code, it might indicate a Licensed Internal Code or hardware event was detected. If the reference code is in the Problem Log or the Service Action Log, then it requires service and you should contact your next level of support or your hardware service provider.
B600500x It might indicate an Operations Console error. See Troubleshoot system reference code (SRC) data for Operations Console.
B6081105 It might indicate a software installation error. See Common SRCs for software installation for more information.
B9xxxxxx Check the following for a specific B9xx reference code. If you do not see your reference code, it might indicate an i5/OS IPL error. See Recovering from IPL or system failures.
B9003121 It might indicate a software installation error. See Common SRCs for software installation for more information.
BAxxxxxx See the (BAxx) Partition firmware reference (error) codesLink to Service provider information. The information in this topic is intended for service providers.

C

Table 10. Reference codes that start with C.
Reference code Description/Action
C1xxxxxx See (C1xx) Service processor progress codes (checkpoints)Link to Service provider information. The information in this topic is intended for service providers.
C2xxxxxx See (C2xx) Virtual service processor progress codesLink to Service provider information. The information in this topic is intended for service providers.
C3xxxxxx See i5/OS IPL status codesLink to Service provider information. The information in this topic is intended for service providers.
C5xxxxxx See i5/OS IPL status codesLink to Service provider information. The information in this topic is intended for service providers.
C6xxxxxx See i5/OS IPL status codesLink to Service provider information. The information in this topic is intended for service providers.
C7xxxxxx These reference codes show the status of the server firmware IPL. For details, see Server firmware IPL status progress codes Link to Service provider information. The information in this topic is intended for service providers.
C9xxxxxx

See (C900) i5/OS IPL status progress codesLink to Service provider information. The information in this topic is intended for service providers.
CAxxxxxx See the (CAxx) Partition firmware progress codesLink to Service provider information. The information in this topic is intended for service providers.
Comm 65x When using a virtual terminal (VTERM), you might see an error code displayed in the bottom-left corner of the VTERM window. For a list of the error codes and recovery actions, see the Virtual terminal errors (Comm) error codes.

D

Table 11. Reference codes that start with D.
Reference code Description/Action
D1xxxxxx These codes can show progress or dump status. See either: The information in these topics is intended for service providers.
D2xxxxxx Show the status of an IPL or a system shutdown process. This is a normal indication while the panel functions and system code are shutting down the system.

See the IPL SRC finder. Then perform the procedure in Recovering from IPL or system failures.

D6xxxxxx See (D6xx) General status progress codesLink to Service provider information. The information in this topic is intended for service providers.
D9xxxxxx See (D9xx) General status progress codesLink to Service provider information. The information in this topic is intended for service providers.
DAxxxxxx These reference codes show the status of an IPL.

For details, see the IPL SRC finder. Then perform Recovering from IPL or system failures.

DLPAR_REM_FAIL_REASON A trunk priority value that was not valid was specified.

E

Table 12. Reference codes that start with E.
Reference code Description/Action
E2xxxxxx Refer to (E2xx) Licensed Internal Code reference codesLink to Service provider information.
E3xxxxxx Refer to (E3xx) Licensed Internal Code reference codesLink to Service provider information.
ERR_CONC_MINT_RMC_CMD_EXCEPTION {0} operation for {1} resource has failed on partition {2}.
ERR_CONC_MAINT_RMC_CMD_ERROR_NO_OUT {0} operation for {1} resource has failed on partition {2}. The partition standard output/error is not available.
ERR_CONC_MAINT_RMC_CMD_ERROR {0} operation for {1} resource has failed on partition {2}.

The partition standard output is: {2}

The partition standard output is: {3}

The partition standard error is: {4}
ERR_CONC_MAINT_RMC_AIX_CMD_ERROR {0} operation for {1} resource has failed on partition {2}.

The partition command is: {3}

The partition standard output is: {4}

The partition standard error is: {5}

H

Table 13. Reference codes that start with H.
Reference code Description/Action
HCA_RELATED_FAILURE The command failed during an HCA related operation.
HCA_DUPLICATE The specified HCA data {0} is not valid because it has been assigned to the profile already. Select another adapter or remove the current assignment of the adapter and retry the operation.
HCA_INVALID_INPUT The specified HCA data {0} is not valid for the operation. Either the adapter ID or GUID does not exist, the resource capability is not valid, or the data is not in the format 'Adapter ID/GID/Capabilities'. Correct and retry the operation.
HCA_UNSUPPORTED i5/OS partitions do not support HCA adapter in this release. Remove the HCA adapter and retry the operation.
HSCxxxxx Indicates an HMC message. For details, see HMC error codes.

V

Table 14. Reference codes that start with a V.
Reference code Description/Action
VALIDATE_SYS_PROF_* Follow the actions that are displayed with the reference code.

#

Table 15. Reference codes that start with a # (number sign).
Reference code Description/Action
# followed by numbers, for example: #2533902 See Reference codes that begin with a number signLink to Service provider information. The information in this topic is intended for service providers.