As organizations evolve toward a platform economy and navigate an increasingly digital terrain, the importance of people skills is on the rise. This creates an opportunity for CHROs to take bold steps to foster reinvention.

By applying insights from forward-thinking CHROs, you can learn how to:

  • Design an open culture
  • Accelerate and personalize skills 
  • Create a future-oriented HR function and strategy

It is just as important to have in place the right people as the right technology. Together, these factors establish a strong foundation for delivering excellent and consistent experiences to our customers.

—Chief Executive Officer, Telecommunications, Switzerland

Meet the authors

Peter Cappelli

George W Taylor Professor of Management
The Wharton School

Tina Marron-Partridge

Global Leader, Talent & Engagement
IBM Services

Amy Wright

Managing Partner
IBM Cognitive Talent and Performance

Janet Mertens

Global HR Research Leader
IBM Institute for Business Value

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