Monitor and optimize end user experiences across endpoints with cloud-native digital experience monitoring software
Application performance monitoring and DEM in one tool
The complexity of modern IT environments often leads to undetected performance issues that impact user satisfaction and can lead to countless hours spent in root cause analysis and remediation. Frustrated by the inability to gain end-to-end visibility into user journeys, IT teams struggle to ensure a seamless digital experience across applications, websites and mobile apps.
IBM® Instana® Observability is a digital experience monitoring tool that empowers DevOps and SRE teams to investigate application performance issues in real-time, helping them optimize user experiences, reduce downtime and drive digital transformation. Automatic, distributed tracing accelerates root cause determination and agentic AI capabilities hasten incident investigation, helping teams proactively solve performance issues across endpoints, user devices and user journeys.
Key features
- Synthetic monitoring (SM)
- Real-user monitoring (RUM)
- Contextual Traceability
- End-user experience monitoring (EUEM)
- Unbounded analytics
- Single source of truth
Proactively detect and resolve issues to prevent outages
- Leverage automated API test scripts to simulate user interactions (also called synthetic tests) with your mobile or web applications, checking performance and availability from a hypothetical user's perspective.
- Empowers DevOps with a digital experience monitoring tool that helps identify issues such as slow response times, high error rates or missing functionalities before users are impacted.
Remediate user-impacting incidents to reduce downtime
Track real-time user interactions and observe complete user journeys with your application, website or mobile app. Get automatically generated alerting configurations, known as SmartAlertTM, which is based on out-of-the-box blueprints such as website slowness, JavaScript errors and HTTP status codes, delivered on an alert channel of choice.
Get a zero-effort distributed tracing experience
- Leverage unmatched comprehensive tracing support to consume and analyze every trace, regardless of how it’s captured with IBM Instana AutoTrace™.
- Automatic tracing combined and correlated with other open-source traces gives you the context and relevant information you need to deliver the best possible web user experience.
Innovate faster to deliver more meaningful user experiences
- Continuously monitor and analyze user experiences across critical endpoints to understand user journeys, preferences and patterns.
- IT teams can use insights from end-user experience monitoring (EUEM) to not only help improve the existing user experience, but also help innovate at speed to exceed user expectations.
Unlock value for all your DevOps tasks
- Eliminate the need to learn a complex new query language and use the tag-based query builder with preset data sources to generate new insights and quickly resolve any issues that end users are experiencing.
- Easily analyze and filter end user requests from any perspective, tying together traces, metrics and profiles to achieve comprehensive website monitoring by using the unbounded engine of IBM Instana.
Use a comprehensive dashboard to understand user experience data
- By combining RUM and SM data, IBM Instana provides for optimizing user journeys in a single digital experience monitoring tool.
- Empower IT teams with a DEM tool that helps identify and address issues before negative impact on end user satisfaction.
Awards and reviews
IBM Instana has won the G2 Winter 2026 awards for being a DEM Overall, Mid-market, SMB and Momentum Leader. Explore all of IBM Instana features and read what real users say about us.
Benefits
Real clients. Proven results
