Overview

Use cases

Pinpoints answers

Search bar that uses context to pinpoint answers

Pinpoints answers

Comb through content in your connected data sources, pinpoint the most relevant passage and obtain the source documents or webpage.

Finds trends

Interface that uses data to find relationships between content

Finds trends

Uncover patterns, trends and relationships hidden in your data in near real-time. Use text analytics to gain insights into social media, e-commerce trends and user behavior, finding the root causes of problems to make more informed decisions along the way.

Enhances chatbots

Chatbot that improves customer experience with IBM Watson Assistant

Enhances chatbots

Improve your customer experience by providing answers from documents and data in a conversational search experience with a virtual assistant using the IBM Watson Assistant search skill.

Accrue USD 6.13M in benefits over 3 years

Learn how customers achieve a 383% ROI.

Features

Watson Discovery understands the language of your business

Reports

Savings and benefits with NLP

illustration of hourglass

Savings and benefits with NLP

Watson Discovery customers experience USD 6.13 million in benefits. Read the Forrester Total Economic Impact Report to learn how to achieve a 383% ROI and lower business costs.

Leader in insight engines

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Leader in insight engines

IBM was named a Leader in Gartner’s Magic Quadrant for Insight Engines 2021 report. The web crawler and NLP within Watson Discovery produce insights with context derived from complex business documents.

Leader in document text analytics

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Leader in document text analytics

IBM Watson Discovery was named a Leader in The Forrester Wave: AI-Based Text Analytics Platforms (Document-Focused), Q2 2020, receiving the highest score for strategy and the highest score for market presence.

Leader in text analytics

Forrester Logo

Leader in text analytics

Watson Discovery was named a Leader in The Forrester Wave™ AI-Based Text Analytics (People-Focused), Q2 2020 report receiving the highest score for strategy and market presence.

Related products

IBM Watson® Assistant

Address customer requests across channels like digital and voice channels. Guide employees through internal processes, allowing your teams to focus on higher-value work—all while reducing costs.

IBM Watson® Natural Language Understanding

Analyze text to extract metadata from content such as concepts, entities, keywords, categories, sentiment, emotion, and semantic roles.

IBM Watson® Speech to Text

Transcribe your audio with near real-time dictation or batch audio files using our available API that provides out-of-the-box language models, audio frequency options, and transcription output features.

Next steps

See Watson Discovery capabilities in action.

Footnote

¹ Woodside Energy, IBM, 2 August 2021