Transaction - Rejection

On the platform, all transactions are processed following the flow configuration. The following validations can change the status of the transaction to “Rejected”:

• Account validations:

  • Depending on the flow configuration, you can validate the accounts used in your transaction against the configured accounts.

  • Depending on the flow configuration, you can validate the pattern used in your transaction accounts against CPA rules.

• Mandatory validations:

  • Payment type missing or not found.

  • Channel missing or not found.

  • Date configuration missing or not found.

  • Currencies not authorized based on organization configuration.

• Validation rules: All transactions that do not respect the validation rules available in the flow rule set are rejected.

• Fraud rules: All transactions that do not respect the fraud rules available in the flow rule set are rejected.

• Organization or channel limits reached.

• PSR reject: Depending on the status sent in a PSR (Payment Status Report), a transaction may be rejected.

• Manual reject: All transactions in “To approve”, “Hold” and “To correct” statuses can be manually rejected.

• Other specific engines.

If the “Enable transaction edition” option is activated within the flow, all transactions rejected by any of the previous reasons will be sent to the “Transaction to correct” queue instead of “Transaction rejected” queue in the Payment Live Board.

Transactions with the status "Rejected" are transactions whose processing has failed. In order to avoid this scenario on your transaction, you must identify the reason for this failure.

To identify the transaction rejection reason, within the Payment Live Board > Transactions section:

• Click on the “Transactions rejected” queue to display the list of transactions.

• Find the transaction you want to view within this list.

• Click on Details to display the whole transaction information.

• Use the View state button to know the status reason. The State reason will display the rejection reason.

In Transactions section under Payment Live Board, you can find all transactions in the “To approve”, “Hold” and “To correct” status.

A transaction can be rejected by all users with the correct role.

You can reject your own transactions or transactions created by other users.

To reject a transaction, you need to:

• Click on the “Transactions to Approve” or “Transaction on hold” or “Transaction to correct” queue: you will have access to the list of transactions that can be rejected.

• Find the transaction you want to reject within this list.

• Select the transaction by checking the box at the end of the row and click on Reject button on top of the screen.

OR

• Click on Details to display the whole transaction information and click on Reject.

  

• For all transactions you reject, you will be asked for a confirmation. Put an appropriate comment in the box provided and press Reject button at the bottom corner.

• You can select multiple transactions to reject at the same time using the check boxes.

• To reject all current transactions (not only the first 8 transactions), click on All.

  

• You cannot reject more than 100 transactions at a time.

When you reject a transaction, the status "To approve”/”Hold” changes to “Rejected” or “To correct” depending on the Transaction Edition setting in the flow configuration. If the transaction has “To correct” status and you reject it, the status will go to “Rejected”.