About Your IBMid Account

Note: As part of our ongoing efforts to enhance the quality and efficiency of IBMid support services, we are updating the way you contact our support team. Further details here.

By creating, or using, an IBMid to access an IBM Web site or other service, you acknowledge that you have read, understand, and agree to be bound by the below terms, in addition to the terms in the IBM Terms of use and the IBM Privacy Statement account registration page which provides details on how IBM protects your personal data.

Individual Versus Enterprise IDs

Most IBMid accounts are individual IDs, meaning you manage your own account information and access your account through the IBMid login service (i.e. IBMid is the authenticating agency). If you created your account using either the IBMid registration form or using IBM Cloud registration, your ID is most likely an individual ID.

If your account is created using an email address containing a domain owned by an organization which you are employed by, contracted to, or volunteer for, your organization can:
  • inquire about the status of your ID.
  • request your account settings (including your personal information).
  • at its option, convert it to an enterprise ID.
If your account was created as (or is converted to) an enterprise ID, your organization manages your account information. Your organization can also become the authenticating agency for your ID, meaning your identity is “federated” with IBMid and your login is controlled by your organization. When your ID is federated, you will be forwarded to your organization’s login service, where you will enter your authenticating information (ID/password/other – example shown below).
Figure 1. Example Federated Login

Figure 1: Example Federated Login