Contact Support - Worldwide Help desk
When contacting support provide IBMid username and/or email address in the email request.
Note:
As part of our ongoing efforts to enhance the quality and efficiency of our support services, we are updating the method for contacting our support team. Effective June 1st, 2026, the current email to case support will be discontinued. The official and exclusive method for submitting support requests will be through the IBMid website: https://www.ibm.com/account
Beginning June 1st, all support inquiries must be submitted via the website.| Americas | Hours | Phone | Email - 24/7 |
|---|---|---|---|
| Canada, French | 08:00 - 17:00 ET, M-F |
+1 888 426 4409 +1 303 939 1899 |
ibmidsupport@ibm.com |
| All countries -English | 24x7 |
+1 888 426 4409 +1 303 939 1899 |
ibmidsupport@ibm.com |
| Asia Pacific | Hours | Phone | Email - 24/7 |
|---|---|---|---|
| All countries - English | 24x7 | +1 888 426 4409 | ibmidsupport@ibm.com |
| Europe | Hours | Phone | Email - 24/7 |
|---|---|---|---|
| Austria - English | 08:00 - 17:00 GMT | +43-1-21145 7172 | ibmidsupportuk@ibm.com |
| Belgium - English | 08:00 - 17:00 GMT | +32 2210 9823 | ibmidsupportuk@ibm.com |
| Denmark - Danish, English | 08:00 - 17:00 GMT | +45 4524 5443 | ibmidsupportuk@ibm.com |
| Finland - Finnish, English | 08:00 - 17:00 GMT | +358 800 117 330 | ibmidsupportuk@ibm.com |
| France - French, English | 08:00 - 17:00 GMT | +33 0158 753 011 | ibmidsupportuk@ibm.com |
| Germany - German, English | 08:00 - 17:00 GMT | +49 7034 287 2343 | ibmidsupportuk@ibm.com |
| Italy - Italian, English | 08:00 - 17:00 GMT | +39 027 031 2178 | ibmidsupportuk@ibm.com |
| Netherlands - English | 08:00 - 17:00 GMT | +31 20 514 5004 | ibmidsupportuk@ibm.com |
| Norway - Norwegian, English | 08:00 - 17:00 GMT | +47 66 99 84 58 | ibmidsupportuk@ibm.com |
| Sweden - Swedish, English | 08:00 - 17:00 GMT | +46-8-7935009 | ibmidsupportuk@ibm.com |
| Switzerland - English | 08:00 - 17:00 GMT | +41 58333 0181 | ibmidsupportuk@ibm.com |
| UK - English | 08:00 - 17:00 GMT | +44 0800 169 1458 | ibmidsupportuk@ibm.com |