Cybersecurity is often thought of as a predominantly technical problem space. In reality, however, security is a complex web of interdependent factors, many of which are directly tied to human behaviors and habits.
Designing for security means constantly considering the high-pressure, high-risk environment in which these tools are actually being used.
For a security professional, the best user experience is one that is predictable, transparent and explicit about exactly what’s going on at all times. The ultimate goal: to take complex, sensitive operations and make them clear, consistent, and reliable for our end users.