Healthcare and Life Sciences Consulting Services

Generative AI provides a unique opportunity to reimagine how payers deliver care services and engage members, improve patient and member access to trusted information, and troubleshoot common questions and issues.

Hybrid cloud and AI can enable richer, more connected omnichannel experiences while lowering the cost of human interactions with health plan and health system constituents, including members, providers, brokers, employers, patients and consumers.

IBM Consulting® works closely with clients to tailor solutions specific to their recruiting and skill needs, providing customized strategies across consulting, technology and managed services. Clients might include those who are looking to address high turnover, enhance the recruiting technology stack, improve workforce productivity, address skills shortages or create an effective learning experience for a diverse workforce.

Gain insights to deliver more personalized care through a holistic view of the patient and caregiver by establishing an interoperable, democratized and trusted view of healthcare data across the healthcare continuum. Integrate clinical and nonclinical patient data from across vendor systems that can expose the data through FHIR or other formats and exchange-protected health information within a trusted network to maintain compliance with all applicable laws.

Engage and activate the full range of key healthcare stakeholders through the aggregation and secure sharing of disparate data – enabling a 360-degree view of the patient.  Provide a streamlined, omni-channel care experience with orchestrated agentic AI workflows that support personalization at scale.

Transform care through smarter, more digitally enabled and connected hospitals that improve patient outcomes at its core. Enable hospitals to operate efficiently and profitably through automated workflows that allow clinicians to spend more time on providing care versus in clinical documentation or accessing patient information. Empower those clinicians to accurately diagnose patients and define appropriate care pathways by using emerging technologies and advanced insights.

Our life sciences consulting services help clients drive innovation and optimization across the life sciences industry. IBM consultants have expertise in information security, biotech, supply chain, patient medical devices and other diagnostic machines, sales, procurement and more.

Get support in workflow optimization with end-to-end IT solutions and services that make great customer experience possible. Our life sciences and healthcare consulting services offer solutions and technologies to advance stakeholder initiatives, and optimize the healthcare IT and pharma value chain.

Build and scale AI that increases trust with patients and providers while also reducing risk and staying ahead of regulation. Organizations that lack proper policies, guidelines, and practices for AI implementations may face ethical dilemmas, data privacy non-compliance, reputational damage, and financial losses.

Ensure that your patients and organization are protected with the right safeguards and response measures. Since 2020, healthcare data breach costs have risen by 53.3%, and the industry continues to have the highest average breach cost, exceeding USD 10 million.⁴

Rethink operations to power the healthcare models of the future. An outcomes-based business process outsourcing model optimizes key functions—marketing, customer support, HR, finance, procurement, and supply chain—to accelerate transformation and performance.

Andrew leads the vision, strategy, operation and execution of IBM Healthcare Consulting’s advisory services for the payer and provider industry segments, bringing over 30 years of healthcare industry experience. Prior to IBM, Andrew served in various executive leadership roles over the last 25 years for some of the nation’s largest health plan companies. He led national payer contracting and strategy divisions for 3 national health plans, and started, built, scaled and operated commercial and government program health plans focusing on value-based care. 

Manoj Kenkare is a Senior Partner leading IBM’s Life Sciences practice, helping global pharmaceutical and medical-product companies drive digital and analytics-driven growth transformations. He is recognized for shaping large-scale data programs, SAP S/4HANA modernization, GenAI adoption, and IBM’s “Client Zero” initiatives, unlocking billions in productivity savings. With deep industry expertise and technology leadership, Manoj collaborates with Fortune 50 companies, startups, and PE firms to accelerate innovation and deliver measurable business impact in healthcare and life sciences.

Dr Angela Spatharou has over 20 years of experience working with leading health systems, hospitals, health insurers, digital health innovators and life science companies. She has worked in the UK and across EMEA, and in the US and Latin America, to increase value, improve outcomes and help deliver sustainable improvements.

With over 25 years of experience as a clinician in the NHS, Mark’s focus is in the power of health technology to deliver better health outcomes. This has led him to work nationally for over 10 years in several leadership roles in the UK government. He has international experience in the technology industry and government health digital strategies.

Jon McNeary leads the IBM Healthcare Consulting organization in the U.S.  He has over 20 years experience working with large health systems and healthcare payers on strategy, implementation and optimization of technology solutions to digitally transform operational workflows, patient and member experience and financial performance.

Deiva leads the industry point of view for life sciences, healthcare and state and local government for how generative AI and automation will transform human experiences, simplify and drive enterprise efficiencies and create new value from data.