Address healthcare challenges while improving patient outcomes and their bottom line with industry-leading experts and methodologies
Rethinking for the future
Now is the time to rethink the way we work in healthcare and life sciences to design experiences with people at the heart. IBM believes in embracing a human-centered experience approach as we accelerate the adoption of digital capability into care systems.
Amid digital transformation, healthcare and life sciences organizations must work to unify fragmented systems, policies and processes to drive better patient outcomes, regulatory compliance and overall efficiency. Simultaneously, they must prepare for industry shifts to advance their competitive position, improve employee and patient experiences and drive revenue.
IBM healthcare and life sciences consultants, with deep industry expertise, serve as experienced guides to help design and implement successful programs. They manage to do so through a comprehensive approach, from performance improvement and resource management to patient experience.
Our healthcare and life sciences consulting team can help design a technology roadmap that addresses urgent needs and emerging requirements. By developing smart and flexible strategies for both technology and processes, you can exceed current expectations and experience true business transformation.
Servicing administrative staff at healthcare providers achieved a 90–95% accuracy rate when accessing pre-service, medical eligibility, verification, authorization and referral information.1
Elevance Health reduced annual contact center calls by over 5 million after deploying AI-driven chatbots.2
Providence identified opportunities to reduce their annual application service costs by 27%, all without compromising app performance.3
Capabilities
- Payers
- Providers
- Life sciences
Digital transformation journey: Payers
Generative AI provides a unique opportunity to reimagine how payers deliver care services and engage members, improve patient and member access to trusted information, and troubleshoot common questions and issues.
Hybrid cloud and AI can enable richer, more connected omnichannel experiences while lowering the cost of human interactions with health plan and system constituents, including members, providers, brokers, employers, patients and consumers.
IBM Consulting® collaborates with clients to deliver tailored recruiting and skills solutions across consulting, technology and managed services. It helps organizations reduce turnover, upgrade recruiting tools, boost productivity, close skills gaps and build effective learning experiences for diverse workforces.
Digital transformation journey: Providers
Gain insights for more personalized care by creating a holistic, interoperable and trusted view of patient and caregiver data across the healthcare continuum. Integrate clinical and nonclinical data from multiple systems using FHIR or other formats, and securely exchange information to ensure regulatory compliance.
Engage and activate the full range of key healthcare stakeholders through the aggregation and secure sharing of disparate data—enabling a 360-degree view of the patient. Provide a streamlined, omnichannel care experience with orchestrated agentic AI workflows that support personalization at scale.
Transform care with smarter, connected hospitals that improve patient outcomes. Enable efficient operations through automated workflows, giving clinicians more time for care and support accurate diagnoses and treatment decisions with advanced technologies and insights.
Digital transformation journey: Life sciences
Our life sciences consulting services help clients drive innovation and optimization across the life sciences industry. IBM consultants have expertise in information security, biotech, supply chain, patient medical devices and other diagnostic machines, sales, procurement and more.
Get support in workflow optimization with end-to-end IT solutions and services that make a great customer experience possible. Our life sciences and healthcare consulting services offer solutions and technologies to advance stakeholder initiatives and optimize the healthcare IT and pharma value chain.
AI accelerators for healthcare and life sciences
- IBM Consulting Advantage
- Agentic supply chain
- Customer transformation
- HCLS industry operations for HR and talent operations
IBM Consulting is an AI-powered delivery platform that supercharges our front office and CX consulting expertise with 200+ specialized assistants. This tool helps us accelerate solution delivery, driving profitability and business success through smarter, faster execution and higher-quality outcomes.
Agentic supply chain transformation to accelerate life sciences operations
Unify supply chain, procurement and manufacturing operations to drive growth, resilience and efficiency across your healthcare and life sciences transformation.
Customer and commerce transformation
Help clients modernize operating models and technology ecosystems with measurable impact on growth, profitability and lifetime value.
HCLS industry operations for HR and talent operations
Reimagine HR services and the employee lifecycle with AI-centric advisory services that drive efficiency, agility and workforce performance.
Case studies
Insights
Life sciences and healthcare organizations are scaling gen AI and agentic AI for content workflows, with IBM Consulting and its content services agents enabling faster document cycles and significant cost savings.
Healthcare payers can overcome rising costs and care gaps by unifying data to support real-time, point-of-care decisions—enabling coordinated, whole-person care and driving meaningful savings.
How can companies protect sensitive data? How can they use AI in a manner that respects copyrights? Understand more about how human values are at the heart of responsible AI.
Explore how enterprises can scale agentic AI to transform business operations, enabling multi-agent automation, boosting productivity and delivering real-world value across key business functions.
Meet our experts
Senior Partner and Leader, EMEA Healthcare & Life Sciences, IBM Consulting
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Footnotes
1 Humana, IBM case study, ©Copyright IBM Corporation, 2023
2 Elevance Health delivers exceptional experiences with AI & messaging, LinkedIn Article, Shobhit Varshney, 2022
3 Providence, IBM case study, ©Copyright IBM Corporation, 2022