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QRadar 101

Deploy Changes 101

QRadar Support’s technical resolutions and suggested troubleshooting for common Deploy Changes problems and error messages.

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Important Notices

Review this list for important APARs on deploy changes.

Search for ‘Deploy Changes’ APARs

Troubleshooting Checklist

These articles provide common troubleshooting steps support representatives review with administrators when a Deploy Changes does not complete.

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Verify SSH connectivity works from the Console to the Managed Host

Confirm the Console and the Managed Host system QRadar versions match

Check the hostcontext service is running on the Managed Host system

Investigate possible disk space issues if the hostcontext service keeps stopping

Confirm there is no .NODOWNLOAD file present

Verify the tokens match between systems

For encrypted managed host connections, check if tunnels are starting

Network bandwidth can be a cause for frequent deploy changes failures

Common Questions

This section includes useful information for admins to understand how the Console deploys user changes to managed hosts:

Deploy Changes documentation

What is the difference between Deploy Changes and Deploy Full Configuration?

 

How to audit which administrator completed a Deploy Changes or Full Deploy

 

What is the impact of Deploy Full Configuration on events, flows, and offenses?

 

How to monitor Deploy Changes progress.

 

Common Error Messages

Common error messages that administrators can encounter in the user interface or in qradar.log:

There is another deployment currently in progress, please try again later.

 

/opt/qradar/conf/nva.conf: Permission denied.

 

Deploy fails on all of the managed hosts after backup is restored.

 

Setup process setuptunnel.x has failed to start for n intervals.

 

Unable to deploy, could not retrieve undeployed change list — the request timed out.

 

Still Experiencing an Issue?

To receive help from QRadar Support, ensure that you include the following information:

1

Collect logs for the Console and any hosts experiencing deploy issues.

2

Open a case with QRadar Support.

3

Describe your issue and any troubleshooting steps you attempted.

4

If possible, describe any recent administrator actions, such as a configuration restore or upgrade.

5

Ensure that your case includes contact information, such as your email or phone number.

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