Overview

Benefits

Increase customer satisfaction

People
Solve customer issues the first time using natural language understanding (NLU) to recognize, automate and improve responses.

Simplify customer service

Speedometer
Make it easy for customers to find the right answers by connecting to the data, systems and agents that have them.

Create great experiences at scale

Data security
Deliver the consistent, personalized experience customers expect with the reliability and security your business needs.

Features

Smarter customer service

Assistant interface

AI that doesn’t give up

Looks for multiple ways to guide customers to the right answer: asking questions if a request is unclear, providing suggestions if still unsure and connecting to a human agent only when needed.

Find answers anywhere

Watson Assistant interface

Always have the right answer

Provides customers with the latest information from any existing content, including knowledge bases, external websites and internal documents.

Digital and voice integrations

Connect to your customer service and contact center platforms

Salesforce
Zendesk
Intercom
AT&T Business
Avaya
Twilio
Blueworx
Nexmo
IntelePeer
Cisco

Learn more

Ready to take the next step in AI for Customer Service?