IBM successfully deployed the intelligent Q&A database to the client’s after-sales service end, enabling X-POWER’s after-sales engineers to efficiently solve specific customer issues. The solution’s knowledge base has built a solid foundation framework, benefiting all development engineers—but especially newly hired engineers, who no longer need to rely on senior staff for introductions and guidance. Instead, they can now learn and improve through the intelligent knowledge base, achieving rapid adaptation and self- growth.

X-POWER (Suzhou) Information Technology Co., Ltd. (link resides outside of ibm.com) is invested and established by Suzhou Global Technology Co., Ltd., which has more than 50 years of manufacturing experience. It incubates the digital technology and experience of its parent company and relies on an international technology team and leading technological strength to develop industry-leading integrated application services such as manufacturing application software with independent intellectual property rights, providing customized intelligent digital integrated system solutions for customers. X-POWER is committed to changing the product research and development mode, enterprise data management mode, production manufacturing mode, and quality control mode of small and medium-sized manufacturing enterprises, reducing labor management costs, shortening product research and development cycles, improving product quality, flexible production, quickly adapting to market demand, improving enterprise efficiency, increasing enterprise profits, enhancing enterprise competitiveness, and safeguarding the long-term development of enterprises, reducing costs and increasing efficiency.