Turning unstructured data into enterprise intelligence

Tech Mahindra, a technology consulting and digital solutions provider, realized their clients were drowning in information hidden within massive, unstructured documents. These documents, including financial reports, contracts and onboarding forms, often span over a hundred pages and combine text, complex tables and images. Extracting value from this data is slow, manual and error-prone, with every variation in format or layout adding new layers of complexity.

Tech Mahindra knew automating these processes was key, but they recognized that the real opportunity was intelligence. By applying generative AI (gen AI) to understand and reason over complex document structures, their clients could accelerate decision-making and unlock new efficiencies. Yet, many organizations remained cautious, concerned about governance, transparency and control. Addressing this dual challenge—AI capability and trust—became the foundation for Tech Mahindra’s collaboration with IBM.

With Document AmplifAler, built with IBM watsonx® portfolio of products, Tech Mahindra is helping enterprises turn document-heavy workflows into intelligent, automated processes—driving efficiency, accuracy and speed. By combining advanced AI with embedded governance, their clients are realizing faster outcomes while maintaining full control and compliance.

Tech Mahindra’s clients have seen tangible business results across industries:

• Energy sector: 30% productivity improvement for legal analysts through AI-powered document search and summarization
  
  
• Publishing: 70% reduction in preparation time for client dockets, enabling faster customer engagement and improved learning experiences
  
  
• Telecom: More than GBP 500,000 annual savings through optimized document processing, query management and data organization
  
  
• Financial services: Significant efficiency gains in client onboarding and payment workflows, reducing manual data extraction up to 50%–70%

By integrating watsonx.governance, every AI output in Document AmplifAler is transparent and explainable, empowering these enterprises to adopt AI confidently, meet regulatory expectations and scale innovation responsibly. Together, Tech Mahindra and IBM are helping Tech Mahindra’s clients unlock the full potential of trusted AI to transform how business gets done.

From corporate client onboarding to contract review and invoice reconciliation, Document AmplifAler is helping their clients across industries accelerate decisions, boost operational efficiency and uncover hidden insights in their data. Tech Mahindra and IBM have built more than just a solution—they’ve established a joint AI center of excellence (CoE), trained more than 500 practitioners and are continuously advancing enterprise-grade AI adoption that’s scalable, secured and future-ready.

Tech Mahindra offers technology consulting and digital solutions to global enterprises across industries, enabling transformative scale at unparalleled speed. They have more than 148,000 professionals across over 90 countries, serving more than 1,100 clients worldwide. The company offers a full spectrum of services, including consulting, information technology, enterprise applications, business process services, engineering services, network services, customer experience and design, AI and analytics, and cloud and infrastructure services. They’re the first Indian company in the world to have been awarded the Sustainable Markets Initiative’s Terra Carta Seal, which recognizes global companies that are actively leading the charge to create a climate and nature-positive future. Tech Mahindra is part of the Mahindra Group, founded in 1945, one of the largest and most admired multinational federation of companies.