Several years ago, NYGH embarked on its strategy to implement data-driven healthcare with the help of IBM advanced analytical tools. Today, the hospital not only measures but improves performance by using Cognos Analytics software to quantify and evaluate key performance measures across the facility.
When it began tracking its ED performance using Cognos Analytics dashboards, the hospital discovered service bottlenecks. By tackling these issues head-on with a new staffing strategy, NYGH improved service efficiency and improved KPIs radically, which resulted in an additional CAD 3 million in government funding annually. Widely admired across the greater Toronto area, the ED dashboard solution is now used to benefit other hospital organizations.
The hospital continues to improve QBPs by understanding care pathways and associated costs and funding, and by finding ways to improve service delivery at lower costs. By analyzing the data in its population health dashboard, the hospital has embarked on the creation of collaborative community health teams to address demographic healthcare issues in its surrounding area. The goal is to improve disease prevention and primary and preventive care before its patient population requires hospitalization.
When it came time to respond proactively to the COVID-19 pandemic, NYGH naturally turned to its preferred analytical tools. “Thanks to the infrastructure we already had in place, we were able to launch our COVID-19 portal in less than two weeks,” says Sri Vijay. “And that’s been a big win for us.”
The real-time dashboard lets the hospital track trends in hospital and ICU admissions and various resources throughout the hospital to allow it to respond quickly to new upticks in community transmission. “It’s our command center dashboard that the entire hospital staff can see at a glance,” says Sri Vijay. “About 5,000 staff have access to the dashboard to see the current metrics and stay informed.”
At the onset of the pandemic, many surgeries and procedures were cancelled to accommodate the possible influx of COVID-19 patients. As time progresses, the hospital is using its analytical tools, including IBM SPSS Modeler, in a service recovery initiative to avoid surgery backlogs even as it plans for possible surges in COVID-19 capacity.
“I have used the COVID-19 dashboard daily to identify the total number of patients in the organization and their impact on capacity within the Medicine Program and within the critical care unit,” says Wendy Cheung, Director, Medical Program, North York General Hospital. “It provides just-in-time data on patient volume, capacity and acuity. This dashboard provides insights to compare our internal capacity and acuity with other organizations and within the Central Local Health Integration Network (CLHIN) for Ontario.”
“As we continually build new use cases for the Cognos Analytics tools,” concludes Sri Vijay, “we can just keep providing more economic value to the hospital in terms of helping people get better care and even saving lives.”