What did your business learn last night? 3 ways Watson AI enables employees to work at the speed of data, and do more interesting work
The world is not the same place in the morning when you get to work as it was yesterday when you left, but if you have a reliable AI solution, you can turn confusion into insight.
Data is growing at a rate faster than ever, and it’s difficult for our human brains to keep up and absorb what’s essential. With this glut of data, far too much of a worker’s time is eaten up looking for information embedded in countless documents or sorting through data points to confirm possible answers or options – and often those answers and options seem limitless.
Fortunately, AI can discover advantages hidden in the data you’re building, or already own, helping you free up business resources to make it easier to open new markets, reinvent whole workstreams and define as-yet-unimagined ways to add value to customers, communities and the world. But how can your enterprise prepare for the future of work?
Apply AI to help employees do more interesting work and add more value to your business
“I want technology to do what technology does, which is keep expanding our capabilities. Because when you do that, you expand not only the capabilities to sell a book or to search, but you also expand the capabilities to teach, to learn, to lift people up faster”
Thomas Friedman, Author, Thank You for Being Late. Excerpted from an interview with Kara Swisher on Recode Decode.
Who wouldn’t want to spend less time digging for information and more time doing higher value, strategic work? With AI you can.
A McKinsey Institute study found that more than half of the 2,000 jobs studied could streamline 30% or more of their tedious responsibilities with AI. Streamlining workflows frees up valuable resources that can be used to do strategic work, better support a product or service, or further grow a brand.
At KPMG tax professionals in Research & Development would spend thousands of hours manually reviewing materials to determine the appropriate evidence — and missing a detail could mean missing out on millions.
After integrating Watson AI into their workflows, KPMG’s tax advisors can more quickly examine massive amounts of information, like loan assets and nuanced tax interpretations, so they can focus on the more interesting, strategic activities of their job – like finding deeper, insights, and offering clients richer, tailored, more detailed recommendations.
Let AI bring relevant data to your advisors naturally and in real-time to help them personalize interactions and advise clients
“The increasing penetration of AI into many aspects of life is altering decision-making within organizations and improving efficiency.”
– Darrell West, Author, The Future of Work: Robots, AI, and Automation
AI in the workplace is about enhancing productivity by augmenting employees and allowing them to build stronger relationships with clients. By 2022, one in five employees will have an AI “colleague” on their team. AI can streamline onerous, largely manual processes – like searching through many systems and numerous documents – and also scales expertise effortlessly. Optimizing workflows with intelligent automation augments human performance, allowing employees to be more discerning, and letting advisors focus on the more engaging parts of their job.
Crédit Mutuel, one of France’s leading banks, empowers client advisors to maintain quality client relationships by applying AI to get answers to customer questions faster. This frees up client advisors to focus on addressing more complicated and nuanced problems. With AI, advisors now answer customer questions 60% faster, strengthening customer relationships in 5,000 branches.
Put AI to work helping all 5 generations who may be part of your workforce
“What you do is vitally important in helping your workforce understand how the world of work is changing and how your workplace can respond to those changes.”
– Scott Lesnick, the Never Give Up guy and an expert on growing workplace productivity
Boomers, Millennials, Gen Z—not to mention the Silents and Gen Xers—are all active in today’s workplace.
Institutional knowledge developed by older generations is often lost once they retire. And even when processes and systems are well documented, it takes time for new employees become familiar with them.
Woodside Energy, Australia’s largest independent oil and gas company, is using Watson to retain the knowledge of senior experts and pass it on to new employees. Workers at Woodside used to spend 80% of their time researching problems and 20% fixing them. Watson has reversed that. Not only has Woodside saved $10 million-worth of time, allowing engineers to focus on new, strategic places to drill, but they’ve also created a bridge for knowledge transfer from the past and for the future.
Technology itself is a powerful aid in keeping up with the pace of business. Since AI never sleeps and understands the meaning and structure of your documents, it can be trained to keep up with what matters most to your business—news headlines, changing regulations, policies, company knowledge, or financial and security concerns—helping workers act faster, be more discerning in their recommendations, and see new insights that can pave the way for innovation.
Learn more about how Watson AI can prepare your business for success by registering today for our AI & the Future of Work Virtual Summit. Hear from industry thought leaders and Watson executives as they discuss the role AI is playing in the future of work.
Discover how is AI changing the way professionals work. Register to watch IBM Watson’s AI & the Future of Work Virtual Summit.