Joseph Lam

By Joseph Lam on 26 May 2020

Think IBM Software Subscription and Support

Innovate, secure, support and modernize your core applications to accelerate your journey to cloud You know that IBM Software Subscription and Support (S&S) provides access to updates, fixes and technical support. But did you know that S&S can help you modernize and accelerate your journey to cloud when you are ready? S&S is your on-ramp […]

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By Joseph Lam on 20 April 2020

Meet Our Support Intern – Chrystjan Bowers

Chrystjan Bowers is a Bachelor of Business Analytics student at the Macquarie University in Sydney, Australia. As part of his internship, Chrystjan had the opportunity to help launch Live Agent Chat, a feature that is now enabled for many of the products on the new IBM Support site. Live Agent Chat helps connect our clients […]

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By Joseph Lam on 23 March 2020

IBM Support takes home Award for Best Customer Feedback Strategy

At IBM, your feedback helps us formulate actions we take to ensure that the next service you receive is that much closer to perfection. As a testament to our commitment to you and your feedback, we’re excited to share that IBM Support has been awarded with the 2020 Bronze Stevie Award for the Best Customer […]

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By Joseph Lam on 23 September 2019

Discover how IBM Support is redefining your client experience!

IBM Support and IBM Training work hand in hand to help you get the most out of your products and services. Today, we want to introduce you to the IBM Support Insider, a modern and mobile-friendly blog where you get to learn how IBM is transforming your support experience with new programs, tools, and AI. […]

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