Digital Transformation
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The Voice of Digital; Shake or get shaken
Blog on Digital Strategy The Voice of Digital; Shake or get shaken The pace of change in the industry is accelerating. Markets have evolved from a state of organizational centricity, in which manufacturers and service providers largely defined what to produce and market to customers, to one of individual centricity, in which empowered consumers demand insight-driven, […]
Customer at the heart of experience
Think of the last time you had a bad experience with a service in a restaurant, even though the food was great. Or a deal that you picked online and was not delivered on time to you and the customer service person you called was unapologetic about it. The chances are that you never went […]