Artificial intelligence
December 14, 2022
Call Center Modernization with AI
3 min read - Picture this: A traveler sets off on a camping trip. She decides to extend her RV rental halfway through her trip, so she calls customer service for assistance, but finds herself waiting minutes, then what feels like hours. When she…
Artificial intelligence
November 19, 2020
How data science helps brands hyper-personalize their customer experience
3 min read - Businesses and brands must deliver relevant and engaging offers and experiences that directly map to consumers’ ever-changing needs. However, there is still a disconnect between company intent and customer demand. A recent Forrester study found that 90% of companies view…