AI that speaks the language of your business

What is natural language processing?

Natural language processing (NLP) is a subfield of artificial intelligence and computer science that focuses on the tokenization and parsing of human language into its elemental pieces. NLP combines computational linguistics with statistical, machine learning techniques, and deep learning models, enabling computers to process human language in the form of text or voice data and to understand its full meaning, complete with the speaker or writer’s intent and sentiment.

IBM Watson makes complex NLP technologies accessible to enterprise users, helping to streamline business operations, increase employee productivity, and simplify mission-critical business processes.

NLP demo

Find critical answers with Watson Discovery

Watson Discovery is an AI-powered intelligent search and text-analytics platform that eliminates data silos and retrieves information buried inside enterprise data. Using IBM's market-leading NLP capabilities, Discovery uncovers meaningful business insights from documents, webpages and big data, cutting research time by more than 75%.

How NLP is used

Saves time

Saves time

Bank processes statements in 2 minutes versus 10 days using content mining, smart document understanding and pre-built NLP models.

Saves money

Saves money

Oil and gas company reaches USD 10 million in time savings, using AI search and passage retrieval to make insights more accessible.

Reduces workloads

Reduces workloads

Insurance organizations use natural language models to reduce text data analysis by 90%

Generates revenue

Generates revenue

Law firms gain 4X productivity and earn 30% more revenue.

Featured products

Which natural language processing product is right for you?

Watson Discovery

Surface high-quality answers and rich insights from your complex enterprise documents -tables, PDFs, and more -with AI search. Enable your employees to make more informed decisions and save time with real-time search engine, text mining and topic modeling capabilities that understand syntax, perform text extraction and analyze relationships and patterns buried in unstructured data sets.

Watson Natural Language Understanding

Analyze text in big data in formats including HTML, webpages, social media, and more. Tap into the capabilities in this natural language tool kit to identify concepts, keywords, categories, semantics, and emotions, root form and to perform text classification, entity extraction, named entity recognition (NER), sentiment analysis, and summarization.

Watson Assistant

Improve customer experience and customer support across channels like chatbots and voice with a conversational AI platform. Provide your employees with question answering and virtual assistants that perform disambiguation, so they can focus on higher-value work–all while reducing costs.

Ways to get started