Four good reasons to use these services

Support configured to your needs

Whether you need break-fix support for one device or more robust predictive services, we can deliver expert support for your IBM® Power Systems. We provide an array of customizable support terms and response time commitments to fit your needs and budget. Our process begins by understanding your requirements so we can develop a customized service plan with built-in flexibility to adjust plans as your needs change.

Expert service delivery

IBM has the expertise you need to support your IT environment. We have 19,000 worldwide support employees who handle over six million annual service requests – along with more than 30 years of multivendor support experience. We are committed to providing rapid response in the event of downtime to get you back up and running with minimal impact to your business.

Innovative technologies for faster, better response

IBM supports over 30,000 different IT devices, including IBM Power Systems products. To meet your IT maintenance needs, IBM Technology Support Services uses advanced tools such as augmented reality, the cognitive capabilities of IBM Watson®, predictive maintenance and blockchain. These technologies help to prevent more problems, quickly identify and resolve issues, lower IT costs, and simplify IT maintenance. We help to optimize availability so your team can focus on your business goals.

Pay only for what you need with tiered service options

Simplify your support strategy and your procurement process by choosing your desired level of support from one of our tiered service options: Basic, Enhanced, and Premier.

You may also be interested in

IBM System Storage Hardware and Software Support Services

Streamline technical support for your IBM System Storage products

Learn more

IBM Technology Support Services - Total Solution Support for SAP HANA on Power Systems

Integrated, end-to-end technical support for SAP HANA on Power Systems

Learn more

IBM Technology Support Services - Open Source

Comprehensive open source software support

Learn more

IBM Technology Support Services for Linux Products

Get robust, flexible technical support for your Linux environment

Learn more

IBM Technical Support Appliance

Simplify IT inventory discovery, spot preemptive support opportunities

Learn more

IBM Z Hardware and Software Support

Streamlined technical support for your IBM Z® equipment

Learn more

Expert resources to help you succeed

Support

Learn more about product support options.

Videos

Watch videos to learn more about this product.