Make AI your competitive advantage

IBM Watson Customer Experience Analytics helps you make smarter, faster marketing and CX decisions based on insights into customers across touchpoints and channels.

Only Watson gives you clarity into end-to-end journeys and their effectiveness while also giving you the ability to visualize the actual customer experience on your digital channels.

This macro to micro view gives you both the what and the why behind your performance. The end result? The insight you need to optimize journeys, boost conversion, and maximize profitability.

AI-powered customer data analytics

Get the customer analytics to enhance engagement and conversion. Integrate with Watson Marketing or your existing solutions to bring experiences to life.

Know journeys across channels

Visualize and rank cross-channel customer journeys by performance. Understand precisely how customers interact with your sites and apps.

Drive business results

AI customer analytics automatically surface opportunities to boost digital revenue and pinpoint struggles that cost you conversions.

Integrate customer data

Easily exchange customer data between your IBM and third-party solutions for holistic customer insight. Link to automation systems to execute data-driven marketing.

Track effectiveness

Know what marketing campaigns, touchpoints, and channels drive revenue and other business outcomes. Determine ROI and understand where to invest and what's not working.

Save time and work smarter

Got a question? Need a metric or report? Ask Watson Assistant as you would text a team member and get results in seconds.

Security and privacy in the cloud

  • IBM enables companies to scale and adapt quickly to changing business needs without compromising security, privacy or risk levels when using IBM cloud offerings.

    Learn more about IBM Cloud security

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AI struggle analytics
AI struggle analytics
Journey analytics
Journey analytics
Mindset analytics
Mindset analytics
Session replay
Session replay

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