Simplifies complex case workflow and empowers case workers
Transforms the case management process
Enhances the case resolution process by providing access to case content, task workflow, collaborative tools and content analytics to make informed decisions while in the lab or out in the field.
Offers seamless user experience
Delivers a consistent user experience across platforms while providing the capability to tailor case management workflow for specific roles and business groups within your organization.
Facilitates informed decision making
Uses powerful analytics to identify next best actions to resolve cases effectively and fast. Uncovers key insights and links related content buried in large volumes of siloed unstructured data.
Provides a shared services platform
Build, deploy and share solutions across your enterprise. Reuse templates composed of case management elements and other preset configurations to accelerate deployment and shorten your time-to-value.
Improves customer service
Lowers traditional barriers to timely, client engagement by providing your case workers with persistent access to key information and analytics to help resolve cases fast and more efficiently.
Six compelling reasons to use IBM Case Manager
- Speed deployment with an agile design and reusable elements
- Generate new insights using content analytics
- Deliver a consistent, seamless user experience
- Streamline information lifecycle governance